Career | Jobs

Vacancies (9)

NOC Infrastructure Specialist (1 Position(s))

Job Location :

Head Office, Hq

Job Purpose:

Proactively monitor, conduct level 2 troubleshooting, and escalate all incidents and problems raised within the Network Operation Center (NOC), which will or has the potential to degrade bank services, and ensure service delivery meets and exceeds business customers expectations by maintaining the value of the services.

Main Responsibilities:

Work with the Development team and understand the new products and systems and ensure the right support is provided throughout the transition period.
Second level support for all DSS and onboarding services.
Work with the Development team and understand the new products and systems and ensure the right support is provided.
Support and solve common and basic issues faced by customers.
Perform and coordinate root cause analysis of Incidents and share RCA/incident reports.
Daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at Head Office and branches.
Manage all incidents and problems logged regarding self-service.
Prepare daily, weekly, and monthly performance statistics for the performance of services and data center infrastructure, status reports, and graphical aids for management.
Automate and consolidate all manual morning health check reports.
Second support for all self-service channels and services ensuring proper escalation to Third level support.
Automate and consolidate all manual morning health check reports.

Knowledge and Skills:

Service management standards and baselines in Operating Systems, Network Virtual environments, Databases, and middleware
Good Knowledge on networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
Experience in developing with two of the following languages; C#/.Net, PHP, Java and Objective-C/Swift (added advantage)
Experience with web application technologies including; CSS3, HTML 5 and Query/JavaScript
Possess good interpersonal skills.
Must be creative, innovative, aggressive and a team player.
Ability to work overnight.
Good observation and analytical skills.
Flexibility to work on shift rotation basis
Familiarity with Agile development methodologies.
Experience with varieties of databases and object-relational Mapping (ORM) frameworks.
Knowledge of programming and shell scripting, e.g., Java, Python, Bash script
Linux & terminal commands
DevOps skills

Qualifications and Experience:

Bachelor's degree in computer science or related academic field.
Experience with the following tools GIT, NetBeans IDE/Eclipse, Visual Studio and Android Studio
ITIL qualification is preferable but not essential.
3 years' experience in handling Monitoring Tools (Microfocus) in large corporate organizations.
3 years' experience in systems and Network security technologies such as TCP/IP, Network devices (Switches, Routers, and Firewalls), UNIX/Linux, Windows, Oracle & Microsoft Database.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted

Job opening date : 16-Sep-2026

Job closing date : 30-Sep-2026

Relationship Manager Institutional Banking (1 Position(s))

Job Location :

Southern Zone

Job Purpose:

To grow and retain a portfolio of Institutional Banking clients (both Government and Private Institutions) by performing a proactive, value adding financial partnership role, ensuring that close personal attention is given to provide a full array of customized financial solutions and services tailored to meet the growth needs Institutional clients.

Main Responsibilities:

Relationship Management and Business growth

Manage existing customer relationships through regular contacts and visits by ensuring customers' banking needs are addressed effectively in a timely manner.
Partner with product team and other internal staff to deliver a clear account plan that is based on understanding of client needs and provide appropriate solutions for clients across relevant products by capitalizing on bank's competitive attributes e.g. Network, balance sheet, brand etc.
Identify and develop a target pipeline and aggressively market for new profitable institutional customers and exploit cross-selling opportunities.
Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
Manage the development of prudently priced assets, cost-effective long-term liability with reputable institutions and organizations in order to ensure Bank's maximum profitability.
Identify and take ownership of sales leads generated for the bank; Ecosystem banking – Corporate Banking, Business Banking and Retail Banking
Manage the product partners to ensure that work standards and quality work output targets are set, achieved and maintained.

Customer Service Quality and Efficiency
Adhere to high professional standards and strive to provide quality services and competitive pricing to clients by ensuring delivery of industry-leading customer service, premier on boarding experience and advisory service to new and existing institutional Customers.
Performing a proactive liaison role between customers, client service delivery team and back-office service fulfilment and credit functions.
Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.
Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities.
Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank
Develop and implement a client-calling schedule to visit all clients in the portfolio.

Risk Management
Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
Proactively manage client portfolio in compliance with regulatory environment, keeping up with bank's guidelines, policies and procedures to mitigate financial loss and fraud within the bank.
Maintain high standard of operational controls including adherence to Risk Management and Compliance guidelines.
Embed NMB values and code of conduct by ensuring adherence to the highest standards of ethics with relevant policies, processes and regulations.
Consult with staff in Risk, Credit, Legal and Compliance departments to ensure that the portfolio remains credit worthy and within the policies of the bank.
Manage the Institutional Banking liability & loan book within the bank's risk appetite statement.
Prepare quality clients credit applications for submission to CREDCO.
Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
Ensure proper record keeping for all documents submitted by clients for services at the bank.

Knowledge and Skills:

Knowledge of general banking practices, policies, procedures and regulatory environment.
Current knowledge of different industry sectors and sector risk profiles/ trends
In-depth understanding of Institutional competitor activity, drivers, products, strengths, vulnerabilities, market share and client base accordingly to meet business objectives.
Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
Good customer relationship and sound understanding of bank's products, policies and procedures.
Analytical – ability to identify and analyze patterns and trends, see the relationship between cause and effect, has an enquiring mind.
Fluent in verbal and written communication in English and Swahili.
Strong in numerical skills and financial acumen to analyze, evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios,
Persuasive - Enjoys selling and negotiating, changes the opinions of others, is convincing with arguments.
Word/Excel/Power point skills.

Qualifications and Experience:

Bachelor's degree in Economics, Business Administration, Finance, Marketing Statistics, Research or related fields.
Master's degree in business studies is an added advantage
Postgraduate education in Banking and/or Banking certification(s) is an added advantage
A minimum of 4 years' experience in Relationship Management managing government and other public sector clients.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 16-Sep-2026

Job closing date : 30-Sep-2026

Relationship Manager; Commercial - Chinese Desk (1 Position(s))

Job Location :

Highlands Zone

Job Purpose:

Responsible for advising the Business Banking Commercial department on strategy towards growing customer base of Chinese Commercial businesses.

Main Responsibilities:

Actively selling deposits, loans, and other banks products (forex, internet banking, trade products etc.) to Chinese Commercial customers.
Appraise credit applications above the Branch limit and provide recommendations for decision making.
Advise the Snr. Manager on all aspects relating to developing Chinese Commercial businesses (Asset & Liabilities)
Take a leading role in driving Chinese customer growth, through networking and promoting relevant activities while working with Relationship Officers and Branch Managers.
Actively building capacity of the Relationship Officers through on-going mentoring and support to ensure quality credit application and business growth.
Review Chinese customers' feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
Co-ordinate budget objectives on responsible areas under Chinese businesses to ensure targets are achieved as per approved budget.
Ensure customer satisfaction for Chinese customers is achieved by providing accurate advice for selling in line with customers' expectations.
Prepare budget and projections for loan and deposit products. The budget includes the list of existing, prospective, and potential customers to benefit from the loan and deposit products.

Knowledge and Skills:

Good Credit analysis skills.
Good customer relationship and sound understanding of bank loan products, policies and procedures.
Conversant with standard computer applications (Excel, Word, and Access).
Good communication skills
Must be fluent in Chinese language.
Good business management, leadership, coaching, and team building skills.

Qualifications and Experience:

Bachelor's degree in Finance, Accounting, Banking or related fields.
At least 4 years' experience in Retail Banking (SME and commercial Business) lending and/ or Business Banking relationship management role.
Experience in dealing with the Chinese sector is a must.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 14-Sep-2026

Job closing date : 28-Sep-2026

Relationship Manager; Commercial - Chinese Desk (2 Position(s))

Job Location :

Head Office, Hq

Job Purpose:

To advise Business Banking department on strategy towards growing Chinese Commercial Businesses customer portfolio.

Main Responsibilities:

Actively selling deposits, loans, and other bank products (forex, internet banking, trade products etc.) to Chinese commercial customers.
Appraise credit applications above the Branch limit and provide recommendations for decision making.
Advise Senior Manager on all aspects relating to developing Chinese Commercial businesses (Asset & Liabilities)
Take a leading role in driving Chinese customer growth, through networking and promoting relevant activities while working with Relationship Officers and Branch Managers.
Actively building capacity of the SME Relationship Officers through on-going mentoring and support to ensure quality credit application and business growth.
Review Chinese customers' feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
Co-ordinate budget objectives on responsible areas under Chinese businesses to ensure targets are achieved as per approved budget.
Ensure customer satisfaction for Chinese customers is achieved by providing accurate advice for selling in line with customers' expectations.
Preparing budget and projections for loan and deposit products.

Knowledge and Skills:

Good credit analysis skills.
Good customer relationship and sound understanding of bank's loan products, policies and procedures.
Conversant with standard computer applications (Excel, Word, and Access).
Good communication skills
Must be fluent in Chinese language.
Good business management, leadership, coaching, and team building skills.

Qualifications and Experience:

Bachelor's degree in Finance, Accounting, Banking or related field
Master's degree in business studies is an added advantage
Postgraduate education in Banking and/or Banking certification(s) is an added advantage
At least 4 years' experience in Retail Banking (SME and Commercial Business) lending and/ or Business Banking Relationship Management role.
Experience in dealing with Chinese sector is a must

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 28-Sep-2026

Job closing date : 28-Sep-2026

Relationship Manager; Personal Lending (1 Position(s))

Job Location :

Head Office, Hq

Job Purpose:

To manage and grow the Salaried Workers Loan (SWL) portfolio within Local Government Authorities and Central Government Ministries by deepening penetration, strengthening institutional relationships, and ensuring sustainable portfolio growth and quality.

Main Responsibilities:

Identify and pursue growth opportunities within Local Government Authorities and Central Government Ministries.
Deepen penetration in assigned Government schemes through regular engagement with key decision makers, HR, payroll and other relevant Government officials.
Conduct structured employer visits, presentations, sales activations and financial literacy sessions to promote SWL and other relevant Personal Banking solutions
Build, strengthen and maintain sustainable relationships with Government decision makers and key officials to support business continuity, customer access and portfolio growth
Prepare and implement scheme penetration plans with measurable milestones for each assigned Local Government and Central Government institution.
Provide leadership, coaching and day-to-day business support to Direct Sales Staff (DSS) and the Branch Network to achieve SWL acquisition and disbursement targets.
Conduct joint field visits with DSS and branch teams to Government employers, ensuring effective customer acquisition, product promotion and onboarding.
Ensure DSS and branch teams adhere to compliance standards, ethical sales practices and accuracy of customer and loan documentation
Monitor the SWL portfolio across assigned Local and Central Government schemes to deliver sustainable growth, portfolio quality and minimal NPLs.
Engage relevant Government/payroll stakeholders on payroll deductions, reconciliations, arrears and other scheme-related matters to support timely resolution and portfolio quality
Identify, assess and escalate risks or operational issues affecting assigned Government schemes and coordinate proactive resolution with relevant internal and external stakeholders
Prepare accurate daily, weekly and monthly performance reports covering assigned Government schemes, DSS/branch productivity, pipeline, disbursements and portfolio quality.
Conduct competitor and market analysis, capture customer and employer feedback, and recommend improvements to products, processes, pricing and market positioning

Knowledge and Skills:

Sound knowledge of Retail and Personal Banking products and services, with strong understanding of Salaried Workers Lending.
Good understanding of Government employment structures, payroll processes and stakeholder dynamics within Local Government and Central Government institutions.
Sound knowledge of lending policies, credit procedures, portfolio quality management, operational risk and compliance requirements.
Good understanding of market dynamics, competitor offerings and customer needs within the salaried Government employee segment.
Proficiency in MS Office applications and relevant banking/sales systems.
Strong understanding of relationship management, sales planning, customer acquisition and portfolio penetration disciplines.
Excellent relationship management, stakeholder engagement and networking skills.
Strong sales, negotiation and business development skills.
Excellent communication, listening, presentation and facilitation skills in English and Kiswahili.
Strong analytical, planning, reporting and performance management skills.
Ability to coach and coordinate DSS and branch teams without direct reporting lines.
Ability to interpret portfolio performance, identify risks and drive timely corrective actions.
High level of initiative, accountability, adaptability and ability to execute in a high-pressure environment.
Ability to explain complex banking information clearly and simply to customers and institutional stakeholders

Qualifications and Experience:

Bachelors degree in Banking, Finance, Accounting, Economics, Business Administration, Marketing or another relevant business-related field.
Postgraduate qualification and/or relevant professional banking certification is an added advantage
At least 4 years experience in banking operations, relationship management, sales and/or loan portfolio management
Experience in pensioner lending and/or secured personal lending, including cash-covered or bond/investment-backed facilities, is strongly preferred.
Exposure to digital lending or Salary Advance propositions and branch-network sales execution is an added advantage.
Proven track record in driving lending penetration, customer acquisition and portfolio growth.
Experience managing institutional/employer relationships or Government schemes is an added advantage

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlist candidates will be contacted

Job opening date : 21-Sep-2026

Job closing date : 05-Oct-2026

Relationship Manager; Special Lending (1 Position(s))

Job Purpose:

To drive sustainable growth, profitability and portfolio quality of the Banks Special Lending portfolio, with primary responsibility for Pensioners Loans, Salary Advance and secured personal lending solutions including cash-covered, bond/investment-backed and other approved secured facilities

Main Responsibilities:

Develop and execute portfolio and sales plans for Pensioners Loans, Salary Advance and secured personal lending products.
Drive acquisition, activation, utilization and retention across the Special Lending portfolio.
Own the Pensioners portfolio growth agenda by identifying acquisition and retention opportunities and building strong working relationships with stakeholders.
Drive pensioner customer acquisition before and after retirement by supporting structured conversion of eligible customers into pension banking relationships and ensuring continuity of their banking relationship with NMB.
Drive Salary Advance performance by increasing eligible-customer awareness, activation and utilization.
Grow secured personal lending, including cash-covered and bond/investment-backed facilities.
Provide end-to-end support on high-value or complex secured lending opportunities, coordinating with Credit, Operations, Treasury/Investment, Legal and other relevant functions.
Develop and maintain a structured pipeline for all Special Lending products.
Monitor branch, zone and overall Special Lending performance.
Prepare accurate periodic reports and forecasts on portfolio performance, pipeline, disbursements, revenue, utilization, asset quality and key initiatives, and escalate material issues.
Ensure adherence to lending policies.
Work with Product, Digital, Credit, Operations, Risk, Marketing and other stakeholders to improve Special Lending propositions and remove process bottlenecks
Gather and analyze customer feedback, competitor activity, market trends and portfolio behavior to recommend improvements
Conduct customer visits, pensioner engagements, product presentations, financial literacy sessions and targeted campaigns to generate leads, improve product understanding and deepen customer relationships
Support the branch network through joint customer visits, sales clinics, campaigns, product training, coaching and clear sales playbooks to strengthen capability and execution of Special Lending products
Monitor portfolio quality, arrears, early-warning indicators and product-specific risks, and coordinate timely remedial actions with branches and relevant control functions to protect asset quality.

Knowledge and Skills:

Sound understanding of pensioner lending and the pension ecosystem, including customer acquisition, repayment arrangements and key stakeholder relationships.
Sound knowledge of secured personal lending, including cash-covered and bond/investment-backed facilities, collateral/security requirements and related operational processes.
Good understanding of Salary Advance and digitally enabled short-term lending propositions, including customer eligibility, utilization and portfolio monitoring.
Good knowledge of banking products and services, policies, procedures, KYC/AML requirements and branch operations.
Ability to interpret portfolio data, customer behaviour and market trends and translate insights into commercial actions.
Knowledge of business development, stakeholder engagement, relationship management and customer-experience principles.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Word.
Strong business development, sales, negotiation and relationship-management skills.
Strong credit, analytical and portfolio-management skills, with sound judgement and attention to risk.
Ability to originate and manage high-value or complex secured lending opportunities and coordinate multiple stakeholders through to disbursement.
Ability to coach, train and influence branch teams to achieve business objectives without direct reporting lines.
Excellent stakeholder-management, networking and partnership-development skills.
Excellent communication in English and Kiswahili, presentation, report-writing and numerical skills.
Strong planning, execution, problem-solving and time-management skills.
Customer-centric mindset with ability to simplify complex lending information and deliver practical solutio

Qualifications and Experience:

Bachelors degree in Banking, Accounting, Finance, Economics, Business Administration or another relevant business-related field.
Professional or postgraduate qualification in banking, credit, finance or related discipline is an added advantage.
At least 4 years relevant experience in retail/consumer lending, sales, relationship management or loan portfolio management.
Demonstrated track record in customer acquisition, lending growth and portfolio-quality management.
Experience in pensioner lending and/or secured personal lending, including cash-covered or bond/investment-backed facilities, is strongly preferred.
Exposure to digital lending or Salary Advance propositions and branch-network sales execution is an added advantage.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted

Job opening date : 16-Sep-2026

Job closing date : 30-Sep-2026

Senior Analyst; Client Origination (1 Position(s))

Job Location :

Head Office

Job Purpose:

To evaluate counter-party credit risks associated with Wholesale Banking lending at the client interface, with the primary objective to contain credit risk within acceptable parameters. Responsible to develop and maintain close relationships with the broader lending, Structured Trade finance and co-financier community with a view to facilitating the syndication and co-financing of sovereign (public sector) and non-sovereign (private sector) borrowing customers and originate and execute transactions across Wholesale Banking customers.

Main Responsibilities:

Strategic Focus

Provide direct (specialist/ professional) credit evaluation services at the customer interface and apprise client application timely within short Turn Around Time.
Identify credit and risk management requirements at the source of the deal negotiation/ business proposal.
Conduct credit evaluation interviews during deal negotiation to obtain sufficient and appropriate information to evaluate business risk and deal viability, from a credit risk perspective.
Decline non-viable deals at source, however, work in partnership with Head, Wholesale Client Origination, Relationship Managers and clients to identify alternatives that could bring deals/ proposals within risk acceptable parameters relative to profitability.
Support other team members in the department to develop high quality credit solutions to customers and recommend appropriate facilities in line with risk evaluation with the view of obtaining fast credit approval from credit decision makers.
Present and defend own judgement and senior credit evaluations to clients in a manner that does not negatively affect the business relationship.
Identify, quantify and evaluate sources of risk in relation to profitability of business proposal and financial viability of the corporation as a whole; interrogate/review information obtained to gain a thorough understanding of business parameters which create profit/ value as well as the associated risks.
Utilize industry risk analysis available to identify and understand contextual threats to existing and potential clients.
Evaluate whether proposals meet sound business criteria and counter-party credit risk falls within acceptable parameters, and recommends appropriate business credit facilities, including terms or conditions of facilities.
Prepare credit applications providing sound financial and business justification for deals/ proposals within acceptable risk parameters relative to profitability.
Present and defend credit proposals to Management and Board Credit Committees to seek their support.

Operational Focus
Proactively and timely processing of credit applications for existing facilities ensuring consistent, thorough and timely submission within the agreed Turn Around Time.
Detect and evaluate shifts or changes in key parameters in a business relationship or industry and evaluate the implications of such changes on continued business dealings.
Analyze information received from clients and the client's performance. Establish reasons for risk exposure in excess of credit facilities; evaluate these in relation to business risk parameters.
Monitor utilization in excess or arrears of credit facilities and assist Relationship Managers in managing the risk exposure.
Review the financials and non-financials of the customer and advise the Relationship Manager and customer on revision before processing the credit facility.
Review the financial and non-financials of the customer and advise the Relationship Manager and customer for revision before the process of Credit Facility.
Review the correctness of data and information obtained including financials & Risk Return Based pricing and Risk Grading calculations before submission to decision maker.
Build relationships with Credit Originators and Relationship Managers to improve the quality of business proposals and turnaround time on credit evaluations.
Share joint credit responsibility with business.
Understand the implications of substandard delivery.
Ensure full availability of service to the wholesale team.
Identify risks/ barriers to business development that emanate from a client's operating environment and develop strategies to mitigate/ overcome these challenges with the relevant members of the team and the Client.
Monitor and Control quality of portfolio using ‘Condition of Sanction' triggers where possible.
Discuss with Sanctioners about deteriorating trends and trigger events if they give cause for concern and advising the Relationship Manager simultaneously.
Plan and implement annual credit reviews for the portfolio.
Monitor daily referrals to ensure that clients' facilities are managed within the parameters set by credit exercising discretion regarding account conduct based on a close knowledge and understanding of client activities.

Leadership & Stakeholder Management
Coach Relationship Managers and the credit origination team in all aspects of daily work and ensure that team communication is open and ongoing.
Ensure that the bank is up to date with the Client's existing business and possible opportunities and risks, personal and business needs and preferences.

Knowledge and Skills:

Knowledge of the key areas in Wholesale Banking.
Understanding of key financial indicators and usage of financial analysis to evaluate strategic options and opportunities.
Robust credit knowledge
Strong ability to influence, build and /or initiate effective relationships and credibility with others (colleagues, stakeholders and customers).
Ability to identify, clarify/define and work through challenges towards a defined outcome
Reflect high levels of accuracy and attention to detail.
Ability to think in terms of integrated solutions; logical, rational and shows sound judgement.
Excellent communication skills, both verbally and in writing with the ability to listen actively and with interest and interrogate and interpret information effectively.
Ability to effectively and strategically influence across the organization.
Advanced negotiation skills

Qualifications and Experience:

Bachelor's degree in Accounting, Finance or related fields.
Master's degree in business studies is an added advantage
Postgraduate education in Banking and/or Banking certification(s) is an added advantage.
At least 4 years' experience in Credit origination or evaluation.
Experience in project structuring, financial modeling, validation and reviewing financial statements.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 15-Sep-2026

Job closing date : 29-Sep-2026

Senior Manager; Business Insights & Analytics (1 Position(s))

Job Location :

Head Office

Job Purpose:

Act as a Bank analytics partner to the business, turning data into decisions that leadership and the business units can act on. Responsible to own the business side of data, what the business needs from it, and the analysis, models, dashboards, and insight built on top of it. Closely working with all business and reporting tools.

Main Responsibilities:

Business Unit Partnership & Demand Management

Act as the single point of contact for analytics across the business units understanding each units commercial objectives, agreeing an analytics agenda with each Business Head, and keeping it aligned to the Banks strategy.
Gather, challenge, and consolidate data and reporting demand from across the business into a single prioritized pipeline, so that scarce engineering capacity goes to the highest-value work rather than to whoever asks loudest.
Agree service expectations with business stakeholders on what will be delivered, to what quality, by when and manage expectations honestly when trade-offs are required.
Embed analytics into business routines, this entails performance reviews, planning cycles, product launches, and campaign post-mortems.

Coordination of Data Engineering & Technical Capability (CTOs Team)
Translate business questions into clear, unambiguous technical requirements — data sources, definitions, granularity, refresh frequency, and acceptance criteria — for the CTOs data engineering, platform, and architecture teams.
Coordinate and sequence the Banks data engineering demand with the CTOs teams joint prioritization, delivery planning, dependency management, and escalation where timelines or quality are at risk.
Act as business owner and acceptance authority for data products delivered by technology such as pipelines, data marts, semantic layers, and reporting infrastructure, signing off only when they meet the businesss stated requirements.
Work with the CTOs teams to drive down data latency, moving, processing and reporting from D1 towards near real time, and to raise the level of automation, scheduled jobs, robust pipelines, and self-serve reporting so manual effort falls across both functions.
Contribute the business perspective to data architecture, tooling, and platform decisions, so that what is built serves how the Bank runs.
Maintain a shared view of data definitions and business logic between the business and technology, so there is one trusted version of the truth and business units are not reconciling competing numbers.

Business Intelligence, Monitoring & Reporting
Define the requirements for, and own the business content of, real-time monitoring dashboards that detect transaction spikes and dips, liquidity and float shortages across channels, and fraud or anomaly patterns, protecting service uptime, customer experience, and revenue, and cutting incident response times.
Design and maintain the Banks management dashboards and self-serve reporting layer, working on the platforms provided and supported by the CTOs teams.
Prepare analytics inputs for Management, Board, and regulatory reporting cycles to the required standard and timelines.

Performance Tracking & Insight Generation
Serve as the central resource for business analytics track and report on all active and launched strategic initiatives and projects and coordinate the collection and assembly of annual operating plans and budgets.
Produce scorecards and ranking tables for business performance by segment, product, channel, region, branch, and relationship team highlighting deviations from target, developing hypotheses in consultation with departmental heads, and proactively raising red flags on initiatives that are not meeting objectives.
Propose data-based amendments to strategies and initiatives to enhance or accelerate the attainment of business objectives.
Conduct regular and ad-hoc deep-dive analyses to explain trends that are not immediately understood across the business.
Support business case development and post-implementation reviews for major initiatives with credible, evidence-based numbers.

Advanced Analytics & Predictive Modelling
Lead the development of predictive and optimization models that lift profitability, operational efficiency, and customer experience including deposit and liquidity forecasting, transaction volume forecasting, channel capacity planning, and pricing and yield optimization.
Identify new opportunities to apply machine learning and statistical modelling to commercial problems customer attrition and churn prediction, cross-sell and up-sell propensity, customer lifetime value, next-best-action, credit risk and collections analytics, and fraud and anomaly detection.
Work with the CTOs teams on the deployment, hosting, and ongoing monitoring of models in production, with clear ownership of model performance and business outcomes retained by this role.
Partner with Risk and Credit teams to ensure models developed within the analytics function meet the Banks model governance, validation, and documentation standards.

Team Leadership & Analytics Delivery
Lead and manage the Strategy analytics team - Data Analysts and Data Scientists delivering end-to-end analytical solutions on top of the data platforms provided by technology.
Set the teams priorities, development plans, and performance standards; recruit, coach, and retain strong analytics talent.
Promote a data-driven culture across the Bank by aligning analytics outputs with strategic objectives, and by building analytical capability within the business units themselves so decisions at executive level are faster and better informed.

Data Quality, Governance & Compliance
Act as business data steward for the analytics domain, own business data definitions, quality rules, and reconciliation standards, and work with the CTOs teams to have them enforced at source and in the pipelines.
Ensure data quality and integrity by implementing rigorous reconciliation processes for financial and management reporting and for audits, in line with regulatory and industry requirements, including Bank of Tanzania regulations and applicable data protection legislation.
Define and maintain process compliance, standard operating procedures, and data policies for the analytics function; coordinate with Internal Audit and Controls to confirm testing adherence.
Safeguard responsible data handling, access controls, customer data privacy and confidentiality, and documentation, across the analytics function, in line with the security standards set by technology.

Knowledge and Skills:

Strong SQL and hands-on experience with at least one analytics language (Python and R) - enough to build and to interrogate what others have built.
BI and visualization tools - Power BI, Tableau, Looker, Superset, or similar.
Sufficient working knowledge of data pipeline and workflow tooling (e.g. Airflow, dbt, or equivalent ETL frameworks) to write credible requirements, review designs, and hold engineering delivery to account.
Working knowledge of data warehousing concepts, data modelling, and cloud platforms (AWS, GCP, or Azure).
Familiarity with machine learning workflows - from feature engineering through model deployment and monitoring.
Understanding core banking, card, and digital channel data structures is an added advantage

Qualifications and Experience:

Bachelors degree in Statistics, Mathematics, Computer Science, Engineering, Economics, or a related quantitative field.
A Masters degree or relevant professional certification is an added advantage.
A minimum of 5 years' experience in data analytics or business intelligence, with at least 2–3 years leading a team.
Proven experience in banking, financial services, payments, or a comparable transaction-intensive environment.
Demonstrated experience working in a matrix - delivering business outcomes through a separate technology or engineering function you do not line-manage.
Track record of building dashboards, analytical products, and predictive models that shipped and got used.
Experience working with regulators, auditors, and compliance requirements in financial services.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 22-Sep-2026

Job closing date : 06-Oct-2026

Strategy Monitoring Analyst (1 Position(s))

Job Location :

Head Office

Job Purpose:

Responsible for supporting the execution of the Bank's strategic plan through data-driven monitoring, performance analysis and strategic insights. The role is responsible for collecting, analyzing and interpreting data from multiple sources to monitor strategic initiatives, evaluate business performance, identify emerging trends and risks, and provide actionable insights that support management decision-making.

The role will work closely with Business Units, the Strategy Team and other stakeholders to ensure accurate performance measurement, timely reporting and continuous monitoring of strategic initiatives against the Bank's Medium-Term Plan (MTP).

Main Responsibilities:

Strategy Monitoring & Performance Management

Monitor implementation of the Bank's strategic initiatives and ensure progress is tracked against agreed milestones and timelines.
Maintain and continuously improve the strategy execution monitoring framework and initiative tracker.
Monitor strategic KPIs and performance scorecards across business units.
Track execution against the Medium-Term Plan (MTP) and annual strategy.
Identify execution risks, delays and bottlenecks and escalate key issues appropriately.
Follow up with business units to ensure timely submission and validation of strategic performance information.

Data Analytics & Performance Intelligence
Collect, consolidate and analyze large volumes of operational, financial and strategic data from multiple sources.
Perform advanced quantitative and qualitative analysis to identify trends, patterns, anomalies and performance drivers.
Mine and interrogate data to answer strategic business questions and support evidence-based decision-making.
Develop analytical models and datasets to support strategy monitoring and business performance analysis.
Validate data integrity, completeness and consistency before reporting.
Work closely with the Strategy Data team to define data requirements and leverage available analytical tools.
Perform root cause analysis to explain performance deviations and identify underlying business issues.
Conduct customer, product, channel, sector and portfolio analysis to support strategic decision-making.
Recommend improvements to performance measurement methodologies and analytical processes.

Strategic Insights & Decision Support
Translate complex data into meaningful business insights and practical recommendations.
Analyze business performance against strategic objectives and explain the key drivers behind performance.
Identify emerging risks, opportunities and strategic trends requiring management attention.
Conduct strategic deep dives on key initiatives, customer segments, products, sectors or business issues.
Evaluate new strategic initiatives and value propositions against expected business outcomes.
Support development of business cases through financial and strategic analysis.
Provide analytical support for strategy reviews, planning sessions and special projects.

Stakeholder Engagement & Collaboration
Work closely with business units to understand performance drivers and strategic priorities.
Liaise with the Strategy Data team to obtain and validate analytical outputs.
Build effective working relationships with Finance, Retail, Wholesale, Treasury, Digital and other support functions.
Facilitate discussions with initiative owners to understand implementation progress and challenges.
Promote a data-driven decision-making culture across the organization.

Knowledge and Skills:

Technical Skills

Advanced Microsoft Excel including Power Query, Pivot Tables, advanced formulas and data modelling.
Strong analytical and quantitative skills with the ability to interrogate and interpret complex datasets.
Working knowledge of SQL for data extraction and analysis is highly desirable.
Experience using Power BI or similar data visualisation tools.
Good understanding of data quality management and analytical methodologies.
Strong financial and business performance analysis skills.

Business Competencies
Strategic Analysis & Business Insight - Applies strategic thinking, commercial awareness, analytical problem-solving, and the ability to translate complex data into business opportunities, risks, and actionable insights.
Communication & Execution Excellence - Effectively communicates and presents insights to stakeholders while demonstrating strong planning, organization, attention to detail, and the ability to manage multiple priorities under tight deadlines.

Qualifications and Experience:

Bachelor's Degree in Statistics, Economics, Mathematics, Data Science, Business Analytics, Actuarial Science, Finance, Computer Science, Information Systems or related quantitative disciplines.
Minimum of 3 years' experience in Strategy, Business Analytics, Business Intelligence, Performance Management, Management Information, Financial Analysis or related analytical roles.
Demonstrated experience in analyzing business performance and producing management insights
Experience using SQL, Power BI and advanced Excel

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 16-Sep-2026

Job closing date : 30-Sep-2026