Vacancies
(9)
Contact Center Advisor; Inclusive desk (Fixed term – 1 year) (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To provide full Contact Centre advisor support across all approved customer service channels while also serving as a specialized support resource for customers who have hearing impairment.
Main Responsibilities:
Provide normal Contact Centre customer support through calls and approved digital channels including email, social media, live chat, WhatsApp and other service platforms.
Serve customers who have hearing impairment through sign language support, video support, chat or other approved accessible channels.
Receive and respond to customer enquiries, requests and complaints in line with approved Contact Centre procedures and service standards.
Support customers on account enquiries, card issues, mobile banking, internet banking, ATM, agency banking, failed transactions, product information and general banking services.
Log all customer interactions, complaints and service requests accurately in the approved CRM or case management system.
Troubleshoot customer issues and provide appropriate first-level resolutions where possible.
Escalate unresolved or complex issues to relevant internal teams and follow up until closure within agreed SLA.
Provide branch support where a customer with disability requires specialized communication support that is not available at branch level.
Guide branch teams on how to connect customers to the centralized Deaf/PWD Support Desk when specialized support is required.
Promote digital banking adoption by educating customers on benefits, features, security awareness, self-service options and safe usage.
Support outbound customer engagement, service recovery, retention, sales campaigns, customer education and follow-up activities as assigned.
Maintain confidentiality, privacy and dignity of customers, especially where customers would otherwise rely on third parties for communication.
Prepare daily, weekly or monthly reports on handled cases, complaints, escalations, PWD/deaf desk usage and recurring issues as required.
Work on 24/7 roster arrangements including weekends and public holidays where required by Contact Centre operations.
Adhere to Financial Consumer Protection Regulations, Risk, Compliance, Data Protection, NMB values, Code of Conduct, policies and procedures
Knowledge and Skills:
Good knowledge of Contact Centre operations, customer service standards and customer complaint handling.
Knowledge of banking products, services, and digital channels
Ability to communicate professionally with customers across calls, chat, email, social media and video channels.
Ability to support customers with special needs (who have hearing impairment) using sign language or approved accessible communication methods.
Customer service call handling, service recovery, complaint management, problem solving, escalation follow-up and customer education.
Ability to support outbound engagement, retention, sales leads, cross-selling and digital adoption initiatives where assigned.
Ability to document issues, prepare simple reports, identify trends and recommend service improvements.
Qualifications and Experience:
Bachelor's degree in business administration, Banking, Finance, Accounting, Economics or any other related field.
Professional certification or demonstrated capability in sign language is a must
Experience in handling inbound calls, outbound calls, complaints and customer follow-up activities preferably in banking or financial services will be an added advantage
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Job opening date :
01-Oct-2026
Job closing date :
15-Oct-2026
E-learning Advisor (Fixed Term - 2 Years) (1 Position(s))
Job Location :
Head Office, COE
Job Purpose:
Partner with Subject Matter Experts (SMEs) and HRBPs to support the analysis, scoping of development needs, identify solutions, design and develop learning solutions, monitor and evaluate different learning solutions put in place.
Main Responsibilities:
Work in a collaborative team environment and use proven instructional design methodologies to analyze learning needs; design and develop content; define measurement strategies and assess the effectiveness of learning programs.
Work with subject matter experts to prepare and enhance learning materials according to NMB's established frameworks of learning design.
Create engaging learning course content with supporting media including audio, video, animations and graphics.
Outline the concept for a course or curriculum, defining (needs for) the course medium, content delivery, assessments, accompanying materials, and complementary learning approaches.
Apply adult learning principles to instructional design when creating and sourcing engaging and effective learning content.
Manage LMS functions which include monitoring course content, course approvals, and evaluation processes ensuring processes are completed within given timeframes.
Define project schedules and manage multiple projects simultaneously.
Work collaboratively with the ICT department to set and maintain security roles and access levels.
Develop quality assurance plans by conducting intensive analysis, identifying critical control points, monitoring procedures, corrective actions related to e-learning utilization.
Generate, analyze, and distribute data reports to the Training & Development Steering Committee, departments and other staff, as needed.
Present in a classroom and online setting to ensure that Banking technical and soft trainings are completed in accordance with standards and regulations
Provide Support, mentorship, train new and existing employees to a new skills or business systems to existing employees.
Knowledge and Skills:
Proficiency with web development tools and learning technologies (Articulate storyline, Camtasia studio, Adobe captivates and Lectora inspire)
Ability to develop interactive multimedia content such as video, audio, animations, text, and graphics.
Strong knowledge of instructional design principles and methods
HR Metrics and Reporting formats
Thorough knowledge of and proficiency in the use of Windows based PC system, a range of software packages, including Microsoft Word, Excel, Outlook, and PowerPoint, and Abode Acrobat Professional.
MS Excel and any other data analysis tools
Monitoring, assessments, and evaluation
Business acumen
Project management
Strong verbal and written communication skills.
Presentation skills
Organizational skills
Facilitation skills
Stakeholders' engagement
Qualifications and Experience:
Bachelor's degree in ICT Mediated Content Development, Multimedia Technologies and Animations or related specialization.
At least 2 years' experience in Learning and Talent Development /Training or similar roles.
Experience in development with eLearning tools such as Captivate, Articulate Studio/Storyline, Adobe Photoshop/Illustrator, Animate CC and Software technologies such as HTML5, CSS and JavaScript.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it
.
Only shortlisted candidates will be contacted.
Job opening date :
09-Oct-2026
Job closing date :
23-Oct-2026
Legal Counsel; General Contracts (1 Position(s))
Job Location :
Head Office
Job Purpose:
To assist the Senior Manager; General Contracts in drafting and reviewing general contracts.
Main Responsibilities:
Contract Drafting, Review & Administration
Draft, review, negotiate, and finalize general and non-lending contracts using approved templates and in accordance with applicable laws, bank policies, and internal approval requirements.
Identify legal, commercial, operational, and reputational risks in proposed contractual terms; recommend appropriate protections and escalate material issues to the Senior Manager; General Contracts.
Coordinate contract review, approval, execution, amendment, renewal, and termination, ensuring that supporting documents and approvals are complete.
Maintain accurate contract records and update the contract register, including key obligations, renewal dates, expiry dates, and other critical milestones.
Support the development and consistent application of contract templates, clauses, checklists, and guidance notes.
Maintain and keep up to date Lease register
Maintain and keep up to date Contract register
Prepare and administer all standard contracts as well as ensure proper documentation
Legal Support and Contract Advisory
Provide timely, practical, and commercially sound legal advice to branches, departments, and business units on contract interpretation, legal obligations, remedies, and compliance requirements.
Conduct legal research and prepare legal opinions, briefs, correspondence, memoranda, and other documents required for business decisions, internal governance, and regulatory compliance.
Represent the Bank in courts, tribunals, arbitration proceedings, and regulatory forums by managing litigation matters, preparing legal documents, presenting the Banks position, coordinating with external advocates, and safeguarding the Banks legal and commercial interests.
Regulatory Compliance & External Liaison
Prepare and submit contracts to TRA and other relevant authorities, ensuring compliance with statutory requirements.
Monitor changes in laws, regulations, and regulatory guidance affecting contracts and advise the Senior Manager; General Contracts and relevant stakeholders on their implications.
Risk Management & Advisory
Assess legal and contractual risks in assigned matters, propose proportionate mitigation measures, and escalate significant or unresolved exposures to the Senior Manager; General Contracts.
Stakeholder Engagement & Support
Serve as the legal contact for assigned departments, and business units, responding to requests within agreed service timelines and providing clear progress updates.
Knowledge and Skills:
Knowledge of Contract drafting and review, Banking and Company law.
Business understanding of legal and risk management framework
Must have sufficient knowledge of all legal regulations in Tanzania.
Must demonstrate flexibility in day to day work.
Excellent communication and interpersonal skills - must follow established communication guidelines and use good judgment in what and how to communicate with internal/external clients.
Qualifications and Experience:
Bachelor's degree in Law (LLB)
Must be a Practicing Advocate
Master's degree in business studies is an added advantage
Banking certification(s) is an added advantage
Minimum of 3 years' experience in a dynamic and fast-paced commercial legal environment.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it
.
Only shortlisted candidates will be contacted.
Job opening date :
05-Oct-2026
Job closing date :
19-Oct-2026
Operation Transformation Analyst (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for delivering process improvement projects, while striving to improve the operation efficiency and providing insights into how to stabilize and grow business.
Main Responsibilities:
Work closely with the team and cross-functional business partners to execute and deliver process improvement projects.
Apply quantitative methods to drive and support management decisions.
Track customer incidents, investigate, define root causes, and identify opportunities to improve quality and the overall customer experience.
Monitor processes ensuring the appropriate controls are in place and adhered to, identify areas for improvement and drive the changes.
Develop and prepare materials for use in process improvement events, coordinate with management, provide instructions on the use of process improvement tools.
Suggest different process re-engineering methodologies and provide leadership to business and support function teams by empowering them to execute improvements to cycle times and eliminate defects.
Work in conjunction with Heads, Zonal Managers and Senior Managers of departments to provide desired re-engineering practices and ensure alignment of re-engineering initiatives to business objectives.
Challenge the status quo and propose improvements in cost, revenue and process effectiveness and efficiencies as appropriate.
Knowledge and Skills:
Strong project management skills
Track record in driving both strategic and operational activities.
Well-developed analytical, quantitative, and problem-solving skills having ability to sift through large amounts of data to gain insight
Self-motivated, innovative, and ability to initiate and lead change
Demonstrated proficiency with Microsoft Office including Visio, Excel as well as Business Intelligence/Metric reporting tools
Ability to work independently and as part of a team.
Qualifications and Experience:
Bachelors degree in business administration, management, Banking, Finance, or related field
Lean Six Sigma certification.
Project Management certification is an added advantage
Certified Business Analyst is a plus
3 years of organizational change experience
Experience working with business re-engineering processes in Financial or Banking industry.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
05-Oct-2026
Job closing date :
19-Oct-2026
Relationship Manager; Agri Retail Monitoring (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for monitoring the quality of the Agri Retail Loans portfolio by tracking arrears across branch networks, ensuring timely rectification of identified issues, and following up on the submission of post-approval loan conditions and supporting documentation.
Main Responsibilities:
Monitor and supervise the performance and quality of the entire Agri-Retail loan portfolio issued and disbursed across the branch network
Conduct daily and weekly analysis of key portfolio (delinquency, concentration, repayment trends) to manage early warning signals and recommend timely intervention strategies to the branch network.
Ensure Agri-Retail loan products are processed and delivered according to Standard Operating Procedures and credit policies, escalating procedural deviations to the Line Manager for corrective action.
Support the growth of the asset book by conducting daily, weekly, and monthly performance tracking per Relationship Manager (RM) and branch against budgetary targets.
Collaborate with Credit operations and Credit admin team to support efficient loan disbursement processes to enhance turnaround time (TAT) for the field teams.
Monthly review of KRI for Agri retail on client products and business practice, Lending (Annual facility review) and regular compliance.
Review issues related to Agri Retail logged in NMB Cure and provide solutions or forward to respective line Manager for inputs and closure.
Timely preparation of detailed periodical and ad-hoc evaluation reports on Agri-Retail performance, covering both assets (loan quality, growth) and liabilities (deposits) on a weekly, monthly, and quarterly basis for senior management.
Train and coach field Relationship Officers (ROs/RMs) on various business best practices, lending processes, and accurate evaluation/assessment methodologies for Agri-Retail loan applicants.
Actively participate in departmental sales, portfolio quality, and planning meetings, providing data-driven insights and representing the monitoring function.
Support the network in the successful execution of various strategic initiatives, such as rural banking expansion or new product rollouts.
Knowledge and Skills:
Sound knowledge of Agribusiness economics, the role of credit in business and business development.
Sound knowledge of Agribusiness Retail Banking products and services in the agricultural value chains.
Excellent knowledge of agriculture sector dynamics and related laws.
Sound understanding of other banks' loan products, policies and procedures for cross selling purposes.
Excellent knowledge of banking operations and financial markets in Tanzania.
Sound knowledge of Agri market and general business environments in the agriculture value chains.
Computer proficiency (Excel, word, power point presentation and access)
Excellent communication (English and Kiswahili), numerical, analytical, report writing and presentation skills
Self-motivated, innovative with ability to initiate and lead change.
Good customer relationship management with ambition to provide solutions to customers' expectations.
Managerial and leadership skills (conceptual and resourcefulness)
Strong interpersonal and networking skills for both internal and external customers
Ability to effectively prioritize and execute tasks in a high-pressure environment.
People management, representation, team building and developing high performing teams
Qualifications and Experience:
Bachelors Degree
Relevant certification(s) subject to the specific role requirements.
Master's degree in business studies is an added advantage
Postgraduate education in Banking and/or Banking certification(s) is an added advantage.
Minimum of 4 years' banking experience, inclusive roles in credit assessment, project appraisal and other bank operations
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
30-Sep-2026
Job closing date :
14-Oct-2026
Relationship Manager; Commercial - Chinese Desk (2 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To advise Business Banking department on strategy towards growing Chinese Commercial Businesses customer portfolio.
Main Responsibilities:
Actively selling deposits, loans, and other bank products (forex, internet banking, trade products etc.) to Chinese commercial customers.
Appraise credit applications above the Branch limit and provide recommendations for decision making.
Advise Senior Manager on all aspects relating to developing Chinese Commercial businesses (Asset & Liabilities)
Take a leading role in driving Chinese customer growth, through networking and promoting relevant activities while working with Relationship Officers and Branch Managers.
Actively building capacity of the SME Relationship Officers through on-going mentoring and support to ensure quality credit application and business growth.
Review Chinese customers' feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
Co-ordinate budget objectives on responsible areas under Chinese businesses to ensure targets are achieved as per approved budget.
Ensure customer satisfaction for Chinese customers is achieved by providing accurate advice for selling in line with customers' expectations.
Preparing budget and projections for loan and deposit products.
Knowledge and Skills:
Good credit analysis skills.
Good customer relationship and sound understanding of bank's loan products, policies and procedures.
Conversant with standard computer applications (Excel, Word, and Access).
Good communication skills
Must be fluent in Chinese language.
Good business management, leadership, coaching, and team building skills.
Qualifications and Experience:
Bachelor's degree in Finance, Accounting, Banking or related field
Master's degree in business studies is an added advantage
Postgraduate education in Banking and/or Banking certification(s) is an added advantage
At least 4 years' experience in Retail Banking (SME and Commercial Business) lending and/ or Business Banking Relationship Management role.
Experience in dealing with Chinese sector is a must
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
29-Sep-2026
Job closing date :
13-Oct-2026
Senior Manager; Operational Risk (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Ensure compliance with established frameworks and effective operational risk management across the Bank. Provide insights and recommendations on the Bank's operational risk profile and collaborate with business units to develop mitigation strategies.
Main Responsibilities:
Risk Assessment, Analysis & Reporting
Develop and maintain an operational risk management framework that aligns with industry best practices and regulatory requirements.
Conduct regular risk assessments and risk reporting and provide insights and recommendations to the Head of Operational Risk on the banks operational risk profile.
Collaborate with business units to identify, assess, and control operational risks and to develop risk mitigation strategies.
Monitor and evaluate the effectiveness of the banks risk mitigation strategies and processes and make recommendations for improvements as needed.
Lead and facilitate risk-related training and awareness programs for staff, including the development and delivery of risk management policies and procedures.
Represent the operational risk management function in senior-level meetings, including risk committee meetings, and provide insights and recommendations on the banks operational risk profile.
Develop and implement a simplified RCSA process that covers all key controls and emphasizes the assurance over fundamental and routine controls.
Compile and analyze regular performance metrics regarding the risk profile and use these metrics to drive the performance development of the governance and control teams and units under review.
Monitor and remediate red and amber hot spots emanating from formal reviews, senior management and governance forums.
Ensure that the governance and control teams have the necessary skills and capabilities to perform their engagements, and that their work is in line with professional standards and best practices.
Business Relationship Management / Advice & Guidance
Build and maintain strong relationships with business units and key stakeholders, including senior management, to understand their operational risk profile and provide advice and guidance on risk management best practices.
Act as a trusted advisor to business units, providing subject matter expertise on operational risk and helping them identify, assess, and control risks.
Collaborate with business units to develop risk mitigation strategies that align with the banks overall risk management framework.
Provide guidance to business units on risk management policies and procedures and help ensure that they are being effectively implemented and adhered to.
Facilitate risk-related discussions and decisions, including risk assessments, risk reporting, and risk mitigation strategies.
Provide regular status updates to business units on risk management initiatives and progress and identify opportunities for improvement.
Track and report on key Environmental, Social and Governance (ESG) - related operational risk indicators, including data related to climate events, environmental compliance breaches, and reputational risks.
Assist in aligning internal practices with regulatory expectations and best practices in ESG and climate risk governance (e.g., BoT 2025 Guidelines, NBAA Guidelines, ISSB, TCFD).
Collaborate with ESG, Sustainability, BCM or Risk Policy teams to strengthen the banks climate resilience and sustainable risk culture.
Conduct awareness and training sessions on climate and ESG risks as part of broader operational risk training.
Contribute to the development of dashboards or reports related to climate risk exposure and sustainability metrics for risk committees and regulators.
Team Leadership
Provide strategic leadership and direction to the operational risk management function, ensuring that it supports the bank's overall risk management strategy.
Mentor and develop junior operational risk management staff, providing guidance and support as needed
Foster a positive and collaborative team culture, promoting open communication, teamwork, and continuous improvement.
Ensure that the operational risk management function is staffed with knowledgeable, competent, and motivated individuals who are aligned with the banks overall risk management strategy.
Knowledge and Skills:
Proven experience in a bank or a financial institution with a focus on risk management and control.
In-depth knowledge of retail and commercial banking products, risk management tools and methodologies, and operational processes.
Expertise in analyzing and reporting on key areas of concern through the use of MI.
Proficiency in Microsoft Excel and Other data analysis tools.
Advanced knowledge of risk principles, processes, and techniques, including relevant regulatory frameworks and legislation (e.g., Basel 2, ISO 310002008, King IV, COSO, etc.).
Experience in stakeholder management and team leadership.
Strong risk management and control skills, including risk assessment, auditing, and control design.
Excellent communication and influencing skills; with the ability to engage staff at all levels. Facilitation and team leadership skills.
Critical thinking and problem-solving abilities.
Excellent customer service skills.
Effective time management and organizational skills.
IT proficiency, including Microsoft Excel and other data analysis tools.
Qualifications and Experience:
Bachelor's degree in finance, economics, risk management or relevant field.
Certification in Professional Risk Management or a willingness to obtain it.
Advanced numeracy skills and expertise in Microsoft Excel is preferred
Additional relevant certifications, such as PRINCE2, FRM or Six Sigma is preferred
Minimum of 5 years of banking experience, with a focus on risk management or audit.
Substantive experience in a financial services business or professional services firm.
Proven track record of managing stakeholders at all levels and leading teams.
Solid understanding of operational risk frameworks, ESG, RCSAs, KRIs, loss event reporting, governance and assurance reviews.
Experience in preparing reports and dashboards for senior management and governance committees.
Familiarity with regulatory requirements and risk management standards (e.g., Basel II/III, COSO (ERM), ISO 310002008, King IV).
Demonstrated experience in multiple parts of the risk management process, such as audit, compliance, regulation, risk control, and operations.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
12-Oct-2026
Job closing date :
26-Oct-2026
Senior Manager; Value Chain (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Drive ecosystem and value chain banking by structuring and managing end-to-end client ecosystems, enabling growth in deposits, digital adoption, and revenue through strategic collaboration and integration of value chain participants.
Main Responsibilities:
Lead the development and execution of ecosystem banking strategies
Identify, negotiate and oversee strategic partnerships with anchor corporates, fintechs, institutions and key value chain stakeholders
Design and implement commercially viable, win-win ecosystem solutions connecting anchor clients with distributors, dealers, suppliers, MSMEs and other key ecosystem participants.
Lead the development and conversion of value chain business pipelines
Drive strategic collaboration with Corporate Relationship Managers and business segment leaders to identify and consolidate leads, onboard value chain participants and enhance cross-selling of the bank's products and services.
Provide strategic direction and oversight for ecosystem projects and value chain initiatives.
Lead and coordinate cross-functional teams across Corporate Banking, Business Banking, Retail Banking, Transaction Banking, Digital Banking, Risk and Operations to structure and implement integrated ecosystem solutions.
Drive the adoption and implementation of ecosystem banking strategies across branches and business units.
Establish and oversee a robust ecosystem business pipeline,
Sponsor and guide multifunctional teams in developing standardized processes for structuring, pricing, packaging and implementing scalable ecosystem banking solutions.
Oversee collaboration with external vendors, fintech's and third-party service providers to develop scalable business generation models, optimize operational processes and enhance customer experience.
Drive continuous improvement of ecosystem banking workflows
Review and analyse monthly ecosystem banking performance
Provide strategic commercial insights, financial analysis and analytical tools to support pricing decisions, deal evaluation, profitability management and overall ecosystem business performance.
Oversee the preparation and presentation of management reports, business performance dashboards, pipeline updates and strategic recommendations.
Lead strategic stakeholder engagements and complex commercial negotiations, aligning business priorities, partnership objectives and implementation commitments.
Oversee the optimization of ecosystem relationships and portfolios.
Ensure ecosystem banking initiatives are implemented in accordance with the bank's risk appetite, internal policies, regulatory requirements and governance standards.
Lead, coach and develop ecosystem banking teams.
Champion an inclusive and collaborative working environment that values diversity, promotes teamwork and supports the achievement of shared business objectives.
Identify emerging sectors, underserved value chains and new business models
Knowledge and Skills:
Extensive experience in financial services and product management.
In-depth knowledge of value chain and ecosystem banking models.
Proven ability to identify and structure ecosystem opportunities across both Wholesale and Retail client segments.
Comprehensive product knowledge covering cash management, trade finance, and a broad range of banking solutions.
Sound understanding of key economic sectors including mining, trade, manufacturing, and related industries.
Expertise in Sales & Operational Planning (S&OP) and Integrated Business Planning processes.
Advanced proficiency in MS Office applications and process mapping techniques.
Demonstrated understanding of marketing principles, with the ability to translate marketing strategies into practical business plans that address customer needs.
Proven experience in organizing and facilitating business activities such as training sessions, B2B workshops, and seminars.
Flexible team player with good understanding of market dynamics and communication skills
Excellent interpersonal and stakeholder management skills across cultures and geography
Strong networking approach & excellent ability to guide, coach and mentor others
Leadership skills
Project management capabilities with proven ability to influence/lead cross functional teams in a matrix organization
Qualifications and Experience:
Bachelors degree in Finance, Banking, Accounting, Economics, Business Administration, or related field.
Minimum of 6 years' experience in the banking or financial services industry with 4 years' experience in Ecosystem/Value Chain Management.
Demonstrated experience in managing relationships with corporate clients and multinational organizations.
Proven knowledge and experience in supply chain/value chain management, including the development and management of ecosystem partnerships.
Strong understanding of corporate banking products, client acquisition, relationship management, and business development.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it
Only shortlisted candidates will be contacted
Job opening date :
01-Oct-2026
Job closing date :
15-Oct-2026
Specialist; Financial Crime Controls (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To support the design, implementation, monitoring, and continuous improvement of financial crime controls across the Bank.
Main Responsibilities:
AML/CFT/CPF Controls
Review and assess customer due diligence (CDD), enhanced due diligence (EDD), and ongoing customer monitoring processes.
Assess customer profiles, expected account activity, source of funds and, where appropriate, source of wealth.
Support the identification and escalation of unusual or potentially suspicious customer activity.
Review transaction monitoring alerts and support investigations where required.
Assist with the preparation and submission of suspicious transaction/activity reports in accordance with applicable requirements.
Monitor high-risk customers, jurisdictions, products, and transactions.
Sanctions and Screening
Review and investigate potential screening matches and ensure appropriate escalation and disposition.
Assist in maintaining effective controls for sanctions compliance and screening-related risks.
Transaction Monitoring and Investigations
Review transaction-monitoring alerts and investigate unusual or potentially suspicious activity.
Identify potential money laundering, terrorist financing, proliferation financing and other financial crime typologies.
Investigate suspected suspicious transactions and activities; and escalate material or suspicious activity/transactions in accordance with the Bank's established procedures.
Prepare comprehensive investigation reports and recommendations.
Financial Crime Risk Assessment
Support enterprise and business-level ML/TF/PF risk assessments.
Assess risks associated with customers, products, services, delivery channels and geographic locations.
Identify emerging financial crime risks and typologies.
Policies, Procedures and Governance
Contribute to the development and periodic review of AML/CFT, sanctions, fraud, and other financial crime policies and procedures.
Ensure procedures remain consistent with applicable regulatory requirements and industry standards.
Provide accurate management information on transaction monitoring, investigations, control testing and remediation.
Support financial crime governance committees and prepare relevant reports and presentations.
Training and Awareness
Support AML/CFT/CPF and financial crime awareness programmes.
Assist in identifying staff training needs.
Knowledge and Skills:
Familiarity with Anti-Money Laundering (AML), Counter Terrorism Financing, Counter Proliferation Financing, Customer Due Diligence (CDD), and Sanctions screening rules and regulations is essential.
Good understanding and appreciation of financial crime risk management practices.
Expert knowledge of AML transaction monitoring systems, analytical and investigative processes and reporting requirements.
AML & Financial Crime Knowledge
Sanction and watchlist screening
Investigation and Analytical Skills
Regulatory and Compliance Knowledge
Strong communication skills
Qualifications and Experience:
Bachelor's degree in Banking, Finance, Accounting, Economics, Law, Business Administration, Actuarial Science, Data Science, Computer Science or related field
Professional certification in AML, Financial Crime, Compliance, Sanctions Control e.g. CAMS, CFCS, CGSS, CFE will be an added advantage.
At least 3 years of relevant professional experience in banking, financial services, AML/CFT, compliance or financial crime investigations.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date :
08-Oct-2026
Job closing date :
22-Oct-2026
Position(s)