Vacancies (6)

Contact Center Advisor; Inclusive desk (Fixed term – 1 year) (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
To provide full Contact Centre advisor support across all approved customer service channels while also serving as a specialized support resource for customers who have hearing impairment.
Main Responsibilities:
  • Provide normal Contact Centre customer support through calls and approved digital channels including email, social media, live chat, WhatsApp and other service platforms.
  • Serve customers who have hearing impairment through sign language support, video support, chat or other approved accessible channels.
  • Receive and respond to customer enquiries, requests and complaints in line with approved Contact Centre procedures and service standards.
  • Support customers on account enquiries, card issues, mobile banking, internet banking, ATM, agency banking, failed transactions, product information and general banking services.
  • Log all customer interactions, complaints and service requests accurately in the approved CRM or case management system.
  • Troubleshoot customer issues and provide appropriate first-level resolutions where possible.
  • Escalate unresolved or complex issues to relevant internal teams and follow up until closure within agreed SLA.
  • Provide branch support where a customer with disability requires specialized communication support that is not available at branch level.
  • Guide branch teams on how to connect customers to the centralized Deaf/PWD Support Desk when specialized support is required.
  • Promote digital banking adoption by educating customers on benefits, features, security awareness, self-service options and safe usage.
  • Support outbound customer engagement, service recovery, retention, sales campaigns, customer education and follow-up activities as assigned.
  • Maintain confidentiality, privacy and dignity of customers, especially where customers would otherwise rely on third parties for communication.
  • Prepare daily, weekly or monthly reports on handled cases, complaints, escalations, PWD/deaf desk usage and recurring issues as required.
  • Work on 24/7 roster arrangements including weekends and public holidays where required by Contact Centre operations.
  • Adhere to Financial Consumer Protection Regulations, Risk, Compliance, Data Protection, NMB values, Code of Conduct, policies and procedures
Knowledge and Skills:
  • Good knowledge of Contact Centre operations, customer service standards and customer complaint handling.
  • Knowledge of banking products, services, and digital channels
  • Ability to communicate professionally with customers across calls, chat, email, social media and video channels.
  • Ability to support customers with special needs (who have hearing impairment) using sign language or approved accessible communication methods.
  • Customer service call handling, service recovery, complaint management, problem solving, escalation follow-up and customer education.
  • Ability to support outbound engagement, retention, sales leads, cross-selling and digital adoption initiatives where assigned.
  • Ability to document issues, prepare simple reports, identify trends and recommend service improvements.
Qualifications and Experience:
  • Bachelor's degree in business administration, Banking, Finance, Accounting, Economics or any other related field.
  • Professional certification or demonstrated capability in sign language is a must
  • Experience in handling inbound calls, outbound calls, complaints and customer follow-up activities preferably in banking or financial services will be an added advantage

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Job opening date : 01-Oct-2026
Job closing date : 15-Oct-2026

Relationship Manager; Agri Retail Monitoring (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible for monitoring the quality of the Agri Retail Loans portfolio by tracking arrears across branch networks, ensuring timely rectification of identified issues, and following up on the submission of post-approval loan conditions and supporting documentation.
Main Responsibilities:
  • Monitor and supervise the performance and quality of the entire Agri-Retail loan portfolio issued and disbursed across the branch network
  • Conduct daily and weekly analysis of key portfolio (delinquency, concentration, repayment trends) to manage early warning signals and recommend timely intervention strategies to the branch network.
  • Ensure Agri-Retail loan products are processed and delivered according to Standard Operating Procedures and credit policies, escalating procedural deviations to the Line Manager for corrective action.
  • Support the growth of the asset book by conducting daily, weekly, and monthly performance tracking per Relationship Manager (RM) and branch against budgetary targets.
  • Collaborate with Credit operations and Credit admin team to support efficient loan disbursement processes to enhance turnaround time (TAT) for the field teams.
  • Monthly review of KRI for Agri retail on client products and business practice, Lending (Annual facility review) and regular compliance.
  • Review issues related to Agri Retail logged in NMB Cure and provide solutions or forward to respective line Manager for inputs and closure.
  • Timely preparation of detailed periodical and ad-hoc evaluation reports on Agri-Retail performance, covering both assets (loan quality, growth) and liabilities (deposits) on a weekly, monthly, and quarterly basis for senior management.
  • Train and coach field Relationship Officers (ROs/RMs) on various business best practices, lending processes, and accurate evaluation/assessment methodologies for Agri-Retail loan applicants.
  • Actively participate in departmental sales, portfolio quality, and planning meetings, providing data-driven insights and representing the monitoring function.
  • Support the network in the successful execution of various strategic initiatives, such as rural banking expansion or new product rollouts.
Knowledge and Skills:
  • Sound knowledge of Agribusiness economics, the role of credit in business and business development.
  • Sound knowledge of Agribusiness Retail Banking products and services in the agricultural value chains.
  • Excellent knowledge of agriculture sector dynamics and related laws.
  • Sound understanding of other banks' loan products, policies and procedures for cross selling purposes.
  • Excellent knowledge of banking operations and financial markets in Tanzania.
  • Sound knowledge of Agri market and general business environments in the agriculture value chains.
  • Computer proficiency (Excel, word, power point presentation and access)
  • Excellent communication (English and Kiswahili), numerical, analytical, report writing and presentation skills
  • Self-motivated, innovative with ability to initiate and lead change.
  • Good customer relationship management with ambition to provide solutions to customers' expectations.
  • Managerial and leadership skills (conceptual and resourcefulness)
  • Strong interpersonal and networking skills for both internal and external customers
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • People management, representation, team building and developing high performing teams
Qualifications and Experience:
  • Bachelors Degree
  • Relevant certification(s) subject to the specific role requirements.
  • Master's degree in business studies is an added advantage
  • Postgraduate education in Banking and/or Banking certification(s) is an added advantage.
  • Minimum of 4 years' banking experience, inclusive roles in credit assessment, project appraisal and other bank operations


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 30-Sep-2026
Job closing date : 14-Oct-2026

Relationship Manager; Commercial - Chinese Desk (2 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
To advise Business Banking department on strategy towards growing Chinese Commercial Businesses customer portfolio.
Main Responsibilities:
  • Actively selling deposits, loans, and other bank products (forex, internet banking, trade products etc.) to Chinese commercial customers.
  • Appraise credit applications above the Branch limit and provide recommendations for decision making.
  • Advise Senior Manager on all aspects relating to developing Chinese Commercial businesses (Asset & Liabilities)
  • Take a leading role in driving Chinese customer growth, through networking and promoting relevant activities while working with Relationship Officers and Branch Managers.
  • Actively building capacity of the SME Relationship Officers through on-going mentoring and support to ensure quality credit application and business growth.
  • Review Chinese customers' feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
  • Co-ordinate budget objectives on responsible areas under Chinese businesses to ensure targets are achieved as per approved budget.
  • Ensure customer satisfaction for Chinese customers is achieved by providing accurate advice for selling in line with customers' expectations.
  • Preparing budget and projections for loan and deposit products.
Knowledge and Skills:
  • Good credit analysis skills.
  • Good customer relationship and sound understanding of bank's loan products, policies and procedures.
  • Conversant with standard computer applications (Excel, Word, and Access).
  • Good communication skills
  • Must be fluent in Chinese language.
  • Good business management, leadership, coaching, and team building skills.
Qualifications and Experience:
  • Bachelor's degree in Finance, Accounting, Banking or related field
  • Master's degree in business studies is an added advantage
  • Postgraduate education in Banking and/or Banking certification(s) is an added advantage
  • At least 4 years' experience in Retail Banking (SME and Commercial Business) lending and/ or Business Banking Relationship Management role.
  • Experience in dealing with Chinese sector is a must


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 29-Sep-2026
Job closing date : 13-Oct-2026

Relationship Manager; Personal Lending (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
To manage and grow the Salaried Workers Loan (SWL) portfolio within Local Government Authorities and Central Government Ministries by deepening penetration, strengthening institutional relationships, and ensuring sustainable portfolio growth and quality.
Main Responsibilities:
  • Identify and pursue growth opportunities within Local Government Authorities and Central Government Ministries.
  • Deepen penetration in assigned Government schemes through regular engagement with key decision makers, HR, payroll and other relevant Government officials.
  • Conduct structured employer visits, presentations, sales activations and financial literacy sessions to promote SWL and other relevant Personal Banking solutions
  • Build, strengthen and maintain sustainable relationships with Government decision makers and key officials to support business continuity, customer access and portfolio growth
  • Prepare and implement scheme penetration plans with measurable milestones for each assigned Local Government and Central Government institution.
  • Provide leadership, coaching and day-to-day business support to Direct Sales Staff (DSS) and the Branch Network to achieve SWL acquisition and disbursement targets.
  • Conduct joint field visits with DSS and branch teams to Government employers, ensuring effective customer acquisition, product promotion and onboarding.
  • Ensure DSS and branch teams adhere to compliance standards, ethical sales practices and accuracy of customer and loan documentation
  • Monitor the SWL portfolio across assigned Local and Central Government schemes to deliver sustainable growth, portfolio quality and minimal NPLs.
  • Engage relevant Government/payroll stakeholders on payroll deductions, reconciliations, arrears and other scheme-related matters to support timely resolution and portfolio quality
  • Identify, assess and escalate risks or operational issues affecting assigned Government schemes and coordinate proactive resolution with relevant internal and external stakeholders
  • Prepare accurate daily, weekly and monthly performance reports covering assigned Government schemes, DSS/branch productivity, pipeline, disbursements and portfolio quality.
  • Conduct competitor and market analysis, capture customer and employer feedback, and recommend improvements to products, processes, pricing and market positioning
Knowledge and Skills:
  • Sound knowledge of Retail and Personal Banking products and services, with strong understanding of Salaried Workers Lending.
  • Good understanding of Government employment structures, payroll processes and stakeholder dynamics within Local Government and Central Government institutions.
  • Sound knowledge of lending policies, credit procedures, portfolio quality management, operational risk and compliance requirements.
  • Good understanding of market dynamics, competitor offerings and customer needs within the salaried Government employee segment.
  • Proficiency in MS Office applications and relevant banking/sales systems.
  • Strong understanding of relationship management, sales planning, customer acquisition and portfolio penetration disciplines.
  • Excellent relationship management, stakeholder engagement and networking skills.
  • Strong sales, negotiation and business development skills.
  • Excellent communication, listening, presentation and facilitation skills in English and Kiswahili.
  • Strong analytical, planning, reporting and performance management skills.
  • Ability to coach and coordinate DSS and branch teams without direct reporting lines.
  • Ability to interpret portfolio performance, identify risks and drive timely corrective actions.
  • High level of initiative, accountability, adaptability and ability to execute in a high-pressure environment.
  • Ability to explain complex banking information clearly and simply to customers and institutional stakeholders
Qualifications and Experience:
  • Bachelors degree in Banking, Finance, Accounting, Economics, Business Administration, Marketing or another relevant business-related field.
  • Postgraduate qualification and/or relevant professional banking certification is an added advantage
  • At least 4 years experience in banking operations, relationship management, sales and/or loan portfolio management
  • Experience in pensioner lending and/or secured personal lending, including cash-covered or bond/investment-backed facilities, is strongly preferred.
  • Exposure to digital lending or Salary Advance propositions and branch-network sales execution is an added advantage.
  • Proven track record in driving lending penetration, customer acquisition and portfolio growth.
  • Experience managing institutional/employer relationships or Government schemes is an added advantage

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlist candidates will be contacted
Job opening date : 21-Sep-2026
Job closing date : 05-Oct-2026

Senior Manager; Business Insights & Analytics (1 Position(s))

Job Location :
Head Office
Job Purpose:
Act as a Bank analytics partner to the business, turning data into decisions that leadership and the business units can act on. Responsible to own the business side of data, what the business needs from it, and the analysis, models, dashboards, and insight built on top of it. Closely working with all business and reporting tools.
Main Responsibilities:
    Business Unit Partnership & Demand Management

  • Act as the single point of contact for analytics across the business units understanding each units commercial objectives, agreeing an analytics agenda with each Business Head, and keeping it aligned to the Banks strategy.
  • Gather, challenge, and consolidate data and reporting demand from across the business into a single prioritized pipeline, so that scarce engineering capacity goes to the highest-value work rather than to whoever asks loudest.
  • Agree service expectations with business stakeholders on what will be delivered, to what quality, by when and manage expectations honestly when trade-offs are required.
  • Embed analytics into business routines, this entails performance reviews, planning cycles, product launches, and campaign post-mortems.

    Coordination of Data Engineering & Technical Capability (CTOs Team)

  • Translate business questions into clear, unambiguous technical requirements — data sources, definitions, granularity, refresh frequency, and acceptance criteria — for the CTOs data engineering, platform, and architecture teams.
  • Coordinate and sequence the Banks data engineering demand with the CTOs teams joint prioritization, delivery planning, dependency management, and escalation where timelines or quality are at risk.
  • Act as business owner and acceptance authority for data products delivered by technology such as pipelines, data marts, semantic layers, and reporting infrastructure, signing off only when they meet the businesss stated requirements.
  • Work with the CTOs teams to drive down data latency, moving, processing and reporting from D1 towards near real time, and to raise the level of automation, scheduled jobs, robust pipelines, and self-serve reporting so manual effort falls across both functions.
  • Contribute the business perspective to data architecture, tooling, and platform decisions, so that what is built serves how the Bank runs.
  • Maintain a shared view of data definitions and business logic between the business and technology, so there is one trusted version of the truth and business units are not reconciling competing numbers.

    Business Intelligence, Monitoring & Reporting

  • Define the requirements for, and own the business content of, real-time monitoring dashboards that detect transaction spikes and dips, liquidity and float shortages across channels, and fraud or anomaly patterns, protecting service uptime, customer experience, and revenue, and cutting incident response times.
  • Design and maintain the Banks management dashboards and self-serve reporting layer, working on the platforms provided and supported by the CTOs teams.
  • Prepare analytics inputs for Management, Board, and regulatory reporting cycles to the required standard and timelines.

    Performance Tracking & Insight Generation

  • Serve as the central resource for business analytics track and report on all active and launched strategic initiatives and projects and coordinate the collection and assembly of annual operating plans and budgets.
  • Produce scorecards and ranking tables for business performance by segment, product, channel, region, branch, and relationship team highlighting deviations from target, developing hypotheses in consultation with departmental heads, and proactively raising red flags on initiatives that are not meeting objectives.
  • Propose data-based amendments to strategies and initiatives to enhance or accelerate the attainment of business objectives.
  • Conduct regular and ad-hoc deep-dive analyses to explain trends that are not immediately understood across the business.
  • Support business case development and post-implementation reviews for major initiatives with credible, evidence-based numbers.

    Advanced Analytics & Predictive Modelling

  • Lead the development of predictive and optimization models that lift profitability, operational efficiency, and customer experience including deposit and liquidity forecasting, transaction volume forecasting, channel capacity planning, and pricing and yield optimization.
  • Identify new opportunities to apply machine learning and statistical modelling to commercial problems customer attrition and churn prediction, cross-sell and up-sell propensity, customer lifetime value, next-best-action, credit risk and collections analytics, and fraud and anomaly detection.
  • Work with the CTOs teams on the deployment, hosting, and ongoing monitoring of models in production, with clear ownership of model performance and business outcomes retained by this role.
  • Partner with Risk and Credit teams to ensure models developed within the analytics function meet the Banks model governance, validation, and documentation standards.

    Team Leadership & Analytics Delivery

  • Lead and manage the Strategy analytics team - Data Analysts and Data Scientists delivering end-to-end analytical solutions on top of the data platforms provided by technology.
  • Set the teams priorities, development plans, and performance standards; recruit, coach, and retain strong analytics talent.
  • Promote a data-driven culture across the Bank by aligning analytics outputs with strategic objectives, and by building analytical capability within the business units themselves so decisions at executive level are faster and better informed.

    Data Quality, Governance & Compliance

  • Act as business data steward for the analytics domain, own business data definitions, quality rules, and reconciliation standards, and work with the CTOs teams to have them enforced at source and in the pipelines.
  • Ensure data quality and integrity by implementing rigorous reconciliation processes for financial and management reporting and for audits, in line with regulatory and industry requirements, including Bank of Tanzania regulations and applicable data protection legislation.
  • Define and maintain process compliance, standard operating procedures, and data policies for the analytics function; coordinate with Internal Audit and Controls to confirm testing adherence.
  • Safeguard responsible data handling, access controls, customer data privacy and confidentiality, and documentation, across the analytics function, in line with the security standards set by technology.
Knowledge and Skills:
  • Strong SQL and hands-on experience with at least one analytics language (Python and R) - enough to build and to interrogate what others have built.
  • BI and visualization tools - Power BI, Tableau, Looker, Superset, or similar.
  • Sufficient working knowledge of data pipeline and workflow tooling (e.g. Airflow, dbt, or equivalent ETL frameworks) to write credible requirements, review designs, and hold engineering delivery to account.
  • Working knowledge of data warehousing concepts, data modelling, and cloud platforms (AWS, GCP, or Azure).
  • Familiarity with machine learning workflows - from feature engineering through model deployment and monitoring.
  • Understanding core banking, card, and digital channel data structures is an added advantage
Qualifications and Experience:
  • Bachelors degree in Statistics, Mathematics, Computer Science, Engineering, Economics, or a related quantitative field.
  • A Masters degree or relevant professional certification is an added advantage.
  • A minimum of 5 years' experience in data analytics or business intelligence, with at least 2–3 years leading a team.
  • Proven experience in banking, financial services, payments, or a comparable transaction-intensive environment.
  • Demonstrated experience working in a matrix - delivering business outcomes through a separate technology or engineering function you do not line-manage.
  • Track record of building dashboards, analytical products, and predictive models that shipped and got used.
  • Experience working with regulators, auditors, and compliance requirements in financial services.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it    .

    Only shortlisted candidates will be contacted.
Job opening date : 22-Sep-2026
Job closing date : 06-Oct-2026

Senior Manager; Value Chain (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Drive ecosystem and value chain banking by structuring and managing end-to-end client ecosystems, enabling growth in deposits, digital adoption, and revenue through strategic collaboration and integration of value chain participants.
Main Responsibilities:
  • Lead the development and execution of ecosystem banking strategies
  • Identify, negotiate and oversee strategic partnerships with anchor corporates, fintechs, institutions and key value chain stakeholders
  • Design and implement commercially viable, win-win ecosystem solutions connecting anchor clients with distributors, dealers, suppliers, MSMEs and other key ecosystem participants.
  • Lead the development and conversion of value chain business pipelines
  • Drive strategic collaboration with Corporate Relationship Managers and business segment leaders to identify and consolidate leads, onboard value chain participants and enhance cross-selling of the bank's products and services.
  • Provide strategic direction and oversight for ecosystem projects and value chain initiatives.
  • Lead and coordinate cross-functional teams across Corporate Banking, Business Banking, Retail Banking, Transaction Banking, Digital Banking, Risk and Operations to structure and implement integrated ecosystem solutions.
  • Drive the adoption and implementation of ecosystem banking strategies across branches and business units.
  • Establish and oversee a robust ecosystem business pipeline,
  • Sponsor and guide multifunctional teams in developing standardized processes for structuring, pricing, packaging and implementing scalable ecosystem banking solutions.
  • Oversee collaboration with external vendors, fintech's and third-party service providers to develop scalable business generation models, optimize operational processes and enhance customer experience.
  • Drive continuous improvement of ecosystem banking workflows
  • Review and analyse monthly ecosystem banking performance
  • Provide strategic commercial insights, financial analysis and analytical tools to support pricing decisions, deal evaluation, profitability management and overall ecosystem business performance.
  • Oversee the preparation and presentation of management reports, business performance dashboards, pipeline updates and strategic recommendations.
  • Lead strategic stakeholder engagements and complex commercial negotiations, aligning business priorities, partnership objectives and implementation commitments.
  • Oversee the optimization of ecosystem relationships and portfolios.
  • Ensure ecosystem banking initiatives are implemented in accordance with the bank's risk appetite, internal policies, regulatory requirements and governance standards.
  • Lead, coach and develop ecosystem banking teams.
  • Champion an inclusive and collaborative working environment that values diversity, promotes teamwork and supports the achievement of shared business objectives.
  • Identify emerging sectors, underserved value chains and new business models

Knowledge and Skills:
  • Extensive experience in financial services and product management.
  • In-depth knowledge of value chain and ecosystem banking models.
  • Proven ability to identify and structure ecosystem opportunities across both Wholesale and Retail client segments.
  • Comprehensive product knowledge covering cash management, trade finance, and a broad range of banking solutions.
  • Sound understanding of key economic sectors including mining, trade, manufacturing, and related industries.
  • Expertise in Sales & Operational Planning (S&OP) and Integrated Business Planning processes.
  • Advanced proficiency in MS Office applications and process mapping techniques.
  • Demonstrated understanding of marketing principles, with the ability to translate marketing strategies into practical business plans that address customer needs.
  • Proven experience in organizing and facilitating business activities such as training sessions, B2B workshops, and seminars.
  • Flexible team player with good understanding of market dynamics and communication skills
  • Excellent interpersonal and stakeholder management skills across cultures and geography
  • Strong networking approach & excellent ability to guide, coach and mentor others
  • Leadership skills
  • Project management capabilities with proven ability to influence/lead cross functional teams in a matrix organization
Qualifications and Experience:
  • Bachelors degree in Finance, Banking, Accounting, Economics, Business Administration, or related field.
  • Minimum of 6 years' experience in the banking or financial services industry with 4 years' experience in Ecosystem/Value Chain Management.
  • Demonstrated experience in managing relationships with corporate clients and multinational organizations.
  • Proven knowledge and experience in supply chain/value chain management, including the development and management of ecosystem partnerships.
  • Strong understanding of corporate banking products, client acquisition, relationship management, and business development.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it

    Only shortlisted candidates will be contacted
Job opening date : 01-Oct-2026
Job closing date : 15-Oct-2026
Position(s)