Vacancies (10)

Business Analyst (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible for gathering and analyzing business requirements, supporting solution delivery, and driving process improvement initiatives, also ensures that all recommended solutions are data-driven, risk-informed, and aligned with strategic goals.
Main Responsibilities:
  • Gather (Elicit), analyze, validate and document detailed business, functional and non-functional requirements from stakeholders.
  • Facilitate workshops, interviews, and process reviews with users to identify opportunities for system enhancements and process optimization.
  • Translate business requirements into clear specifications and use cases for system development and process improvement.
  • Collaborate with system developers, architects, and vendors to ensure proposed solutions meet business expectations and compliance requirements
  • Manage stakeholder expectations and facilitate consensus across cross-functional teams.
  • Conduct regular engagement meetings to communicate project status, clarify requirements, and gather feedback.
  • Prepare business cases, project charters, and detailed analysis reports to support decision-making.
  • Develop process documentation, workflow diagrams, and standard operating procedures.
  • Produce post-implementation reports and track key performance indicators (KPIs) to measure success.
  • Use quantitative and qualitative data to identify trends, gaps, and opportunities for improvement.
  • Analyze business processes, operational data, and customer feedback to support business recommendations.
  • Present findings and insights to stakeholders with visual dashboards, graphs, or summary reports.
  • Develop test cases, coordinate user acceptance testing (UAT), and ensure all requirements are validated before go-live.
  • Support change management by facilitating training, knowledge transfer, and user onboarding sessions.
  • Participate in process reviews and recommend improvements based on root cause analysis and feedback.
  • Keep abreast of market trends, industry standards, and emerging technologies to propose innovative solutions.
Knowledge and Skills:
  • Ability to map, model, and improve current business processes using tools such as BPMN or Visio.
  • Proficient in capturing and translating complex business needs into clear, testable functional and non-functional requirements.
  • Skilled in developing test cases, coordinating User Acceptance Testing (UAT), and supporting quality assurance processes.
  • Proficiency in business analysis tools (e.g., MS Excel, Power BI, Visio, Jira, Confluence, SQL).
  • Ability to approach problems systematically and think through complex scenarios to recommend actionable solutions.
  • Strong verbal and written communication skills to engage with both technical teams and business stakeholders.
  • Meticulous in documentation, analysis, and testing to ensure quality and completeness in all deliverables.
Qualifications and Experience:
  • Bachelors degree in Business Administration, Information Systems, Computer Science, Finance, or a related field.
  • Hands-on experience in managing stakeholders, facilitating workshops, and translating business needs into actionable insights.
  • At least 2 - 3 years' experience in business analysis, preferably within banking, fintech, or a consulting environment.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 14-May-2025
Job closing date : 28-May-2025

Credit Operations Officer; Wholesale and SMEs (1 Position(s))

Job Location :
Head Office
Job Purpose:
Responsible for ensuring accuracy and timely disbursement of both wholesale and SME loans (Secured) and related credit operations to minimize risks while maintaining quality of the loan book; Ensure all booked loans are in line with credit policies and procedures.
Main Responsibilities:
  • Support the management in ensuring that all the agreed SLAs with business are met and ensure continued customer satisfaction while reducing risks and maintaining book quality.
  • Maintain portfolio quality on agreed thresholds by ensuring loans are disbursed in accordance with agreed SLAs and accuracy.
  • Ensure that the daily logs of disbursement are done as per SLA.
  • Receive allocated logs of pending applications and ensure disbursement is done in accordance with the credit policy and procedure per product.
  • Advice the management on gaps and arrears that need improvement to attain efficiency and accuracy in his/her daily work.
  • Review the allocated drawdowns and ensure completion before disbursement.
  • Create, extend and amend all overdraft limits as per credit approval and customer requests.
  • On a daily basis ensure disbursement of all loans submitted from business is being done within agreed SLA.
  • Verify and ensure customer data are correctly captured in the core banking system and loan management system before disbursement.
  • Time to time analysis of the existing disbursement checklist and advice management on gaps or improvement.
  • Timely amendment of accounts wrongly booked and approved for amendment from credit administration, business banking and consumer banking.
  • Timely reporting of suspicious transactions, application, risk events and incidences as per the procedure.
  • Validate and create limits for the credit card after approval.
Knowledge and Skills:
  • Operational understanding of the loan circle, NMB lending policies and loan products,
  • Technical Core banking system and Computer literacy (Excel application is crucial), Data analysis
  • Behavioral Time Management, Teamwork, attention to details, taking initiatives.
Qualifications and Experience:
  • Bachelor's degree in Banking, Finance, Commerce, Accounting, Economics, or related fields. Banking operations certification is an added advantage
  • Banking experience of more than 4 years in Credit Operations preferably in Wholesale operations.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 15-May-2025
Job closing date : 29-May-2025

Manager; Branch Control & Quality Assurance (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
To provide leadership and guidance to Branches to ensure that controls are effectively implemented, risks are mitigated, and the entire processes are in conformity with the Bank's approved policies and procedures, regulatory requirements and other directives/ circulars
Main Responsibilities:
  • Lead a diverse team of Branch Control and Quality Assurance officers in assigned Zone to act as first lines of defense in upholding compliance to policies and procedures, relevant laws, and regulations.
  • Review the bank's controls for compliance with internal standards, applicable laws, regulations and lead the implementation and execution of Enterprise Risk Management.
  • Assist in developing and leading the implementation of Risk Assessment programs that ensure controls, compliance and audit risks are appropriately identified, assessed, and mitigated.
  • Engage appropriate business units to identify Business risks and determine a plan to address those risks.
  • Follow up, tracking and ensure closure of actions that have been agreed in Bank wide Committees with the attention of Head; Retail Governance and Controls
  • Provide guidance and technical advice on Policies and Procedures, relevant laws, and regulations to Branch Network and Management.
  • Assist in administering the NMB Code of Conduct and review to ensure effective management of all Conduct Risks.
  • Provide advice, training, and awareness to Branch Control and Quality Assurance officers on all matters relating to NMB Code of Conduct.
  • Monitor and follow up all issues identified by other assurance providers (BOT, External Audit, Internal Audit, Risk and Compliance) to ensure closure and non-recurring of such issues.
  • Monitor branch expenses in respective Zone to ensure they are in line with cost principles.
  • Perform regular and periodical visits in branches to assess the effectiveness, compliance to requirements, validate issues closed and determine trainings needs to address the Controls and Quality Assurance gaps.
  • Conduct performance assessment of Branch Control and Quality Assurance Officers as per agreed objectives.
Knowledge and Skills:
  • Leadership skills, Business understanding, Customer Service minded, Risk awareness, Initiative-taker, Proactive & knowledgeable on current financial industry trends
  • Good understanding of ERM framework with strong knowledge on internal controls
  • Policy development and control design
  • Strong understanding of banking Acts, BoT regulations and risk management principles
  • Reporting and documentation skills
  • Clear communication and reporting / coaching / training skills and Analytical Skills
  • Ability to analyze data and review processes
Qualifications and Experience:
  • Bachelor's Degree Business related field
  • At least 5 years' experience in Internal Controls, Audit, Compliance or regulatory oversight.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.


    Only shortlisted candidates will be contacted.
Job opening date : 12-May-2025
Job closing date : 26-May-2025

Manager; Technology Governance & Controls (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
This role is responsible for developing, implementing, and managing a comprehensive Technology governance and risk management program to protect the banks sensitive data and ensure compliance with regulatory requirements, including those related to emerging technologies.
Main Responsibilities:
  • Oversee the implementation of governance frameworks and initiatives, monitoring progress and ensuring successful outcomes.
  • Define and implement a comprehensive KPI framework to strategically measure and report on the effectiveness of all technology governance programs.
  • Develop, implement, and maintain a comprehensive technology governance strategy aligned with departmental & organizational goals.
  • Provide strategic direction for the development, implementation, and reviews of technology policies, standards, and procedures.
  • Manage & lead the identification, assessment, and mitigation of cybersecurity risks, including vulnerability assessments, penetration testing, and risk analysis.
  • Lead the development and implementation of a comprehensive technology vendor risk management program.
  • Manage and lead privacy impact assessments for existing systems, new projects, and new technologies to ensure compliance with local and international data privacy regulations.
  • Provide regular reports to senior management on governance, risk, and compliance for Technology.
  • Manage engagement and provide collaboration with Technology, Business, Risk, Compliance, auditors (Internal & External) and other stakeholders.
  • Lead and mentor a team of technology governance specialists, fostering a collaborative and high-performing environment.
  • Delegate tasks effectively, manage workloads, and ensure efficient team operations.
  • Establish clear performance expectations, provide regular feedback, and conduct performance reviews.
  • Continuously evaluate and improve governance processes and procedures, identifying opportunities for optimization and efficiency.
Knowledge and Skills:
  • Deep understanding of industry-standard frameworks like COBIT, ISO 27001, and NIST Cybersecurity Framework.
  • Knowledge of data privacy principles and practices, including data protection, privacy impact assessments, and data subject rights.
  • Expertise in risk assessment methodologies, risk mitigation strategies, and risk monitoring techniques.
  • Strong understanding of cybersecurity threats, vulnerabilities, and controls.
  • Knowledge of vendor risk management principles, due diligence processes, and contract management.
  • Awareness of emerging technologies and their potential impact on Technology governance and risk.
  • Financial Acumen
  • Strategic thinking and planning
  • Leadership and team management
  • Time management skills
  • Ability to communicate, pleasantly, and confidently with technology management stakeholders both orally and written.
  • Ability to work on own initiative and be self-driven, prioritizing work with minimum supervision and working to deliver.
  • Demonstrate strong analytical, problem-solving, coordination, and decision-making abilities.
  • Ability to interact with all levels of management, staff, and vendors.
Qualifications and Experience:
  • Bachelor's degree in computer science, Information Technology, or related field
  • Preferred professional certificate in Technology risk management.
  • CISA, CGEIT, CRISC, CISSP, and CIPP are highly recommended for this role
  • 3 years of experience in Technology Risk Management.
  • 3 years of experience in Leadership position.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.


    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 16-May-2025
Job closing date : 30-May-2025

Relationship Manager; Agri Retail (1 Position(s))

Job Location :
Lake Zone, Kayanga
Job Purpose:
  • Responsible for marketing Agri Retail products and services to grow assets and liabilities, generating leads, processing and assessing Agri-credit applications, reviewing credit appraisals from Relationship Officers from the branches in the zone.
  • Responsible for analyzing performance of all Agri Retail loans in a mandated area of operation against the set budget and ensure compliance with quality standards of the Agri-loans products across the area of jurisdiction.
  • Responsible for advising the Head; Agri Retail on implications and corrective measures for any business anomalies. The Relationship Manager is expected to put forward business propositions and support the product development team in modelling new products and services that fit agribusiness customers.
Main Responsibilities:
  • Prepare action plan for implementation and achievement of assets and liabilities budget objectives for his/her area of operation/zone.
  • Review and advise the bank on its pricing policy for Agri Retail loan products and services from time to time based on feedback from the field.
  • Come up with initiatives to improve customers' engagement platforms such as Business clubs, Agri Executive network and related Agri events.
  • Monitor and supervise all Agri Retail loans issued and disbursed in his/her area of operation/zone to ensure good and quality portfolio.
  • Timely preparation of periodical and ad hoc evaluation reports on Agri Retail performance on assets and liabilities (Weekly, Bi-weekly, Monthly and quarterly).
  • Plan, prepare and review marketing strategies for new and existing Agri Retail loan products from time to time.
  • Monitor and ensure that all Agri Retail loans products delivery processes are working properly and provide advice to the Head; Agri Retail for any improvement needed.
  • Review credit appraisals from Relationship Officers that require further assessment at the credit department for decision.
  • Assist branches and zones to prepare budgets for Agri Retail assets and liabilities.
  • Train and coach Relationship Officers on various business best practices and processes in evaluating and assessing Agri Retail Loan applicants.
  • Perform any other duties as may be assigned from time to time by the line manager, other agribusiness management team and executive management.
Knowledge and Skills:
  • Sound knowledge of Agribusiness economics, sector dynamics and related laws.
  • Sound knowledge of Agribusiness Retail Banking products and services in the agricultural value chains.
  • Understanding of other bank's loan products, policies and procedures for cross selling purposes.
  • Excellent knowledge of banking operations and financial markets in Tanzania.
  • Computer proficiency (Excel, word, power point presentation and access)
  • Excellent communication (English and Kiswahili), numerical, analytical, report writing and presentation skills.
  • Strong interpersonal and networking skills for both internal and external customers
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Self-motivated, innovative with ability to initiate and lead change.
Qualifications and Experience:
  • Bachelor's degree in agriculture, Agricultural Economics, Banking, Business Administration, Finance or related fields.
  • Minimum of 5 years' banking experience, inclusive of roles in Credit assessment, Project appraisal and other bank operations.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 19-May-2025
Job closing date : 02-Jun-2025

Relationship Manager; Financial Institutions & Correspondent Banking (1 Position(s))

Job Location :
Head Office
Job Purpose:
To manage all financial institutions dealing directly or indirectly with the bank including those working with Trade finance, payments, treasury, and any other department within the bank.
Main Responsibilities:
  • Manage the different type of loans from overseas DFI's and negotiate contracts with any DFI
  • Review FI credit limits and prepare Credit Analysis (CAs) proposals for new/renewals of FI portfolios.
  • Coordinate AML/KYC Due Diligence on all FI clients with compliance department including yearly renewals of the same.
  • Act as a liaison between the bank and Counterparty banks
  • Maintain constant touch with counterparty banks through customer calls by way of meeting/ telephone calls/ e-mail etc.
  • Canvas new business from correspondents and other financial institutions and follow through with regular updates.
  • Address high level complaints /queries related to the counterparty banks which are not resolved by Remittances, Trade, Treasury, Reconciliation departments etc.
  • Suggest new banks to open Nostro accounts depending on the needs of NMB.
  • Manage the local banks portfolio from a relationship perspective, deal with their limit requests and propose limits in the treasury and trade business.
  • Manage meeting requests by banks and coordinate/ arrange meetings with them be it local or international.
  • Manage the Trade Finance limits we have with International Banks and negotiate better terms and higher limits with them while working with Trade on ensuring fair allocation of business to the banks.
  • Manage multiple competing priorities and thrive in a fast-paced and challenging environment
Knowledge and Skills:
  • Thorough knowledge of International Banking services and products
  • Knowledge of International Financing arrangements especially related to Development Financial institutions financing.
  • Sound understanding of IFRS especially related to banking environment
  • Good knowledge of Treasury products and services as well as back-office operations.
  • Sound understanding of Financial Institutions credit.
  • Knowledge of political, economic and regulatory environments in the banking industry.
  • Strong knowledge of Trade Finance, Payments, Treasury and Capital market activities.
  • Understanding of Syndication arrangements is a bonus.
  • Ability to analyze qualitative and quantitative information
  • Solid written and oral communication skills and ability to work both independently and collaboratively within a team on a wide variety of projects
  • Ability to multi-task, work successfully under pressure, and effectively manage time and workload
  • Outstanding critical thinking skills with the ability to solve unstructured problems
  • Attention to detail
  • Organization skills and Innovative
  • Business awareness and Adaptability
  • Business development
  • Relationship management skills
  • Team player
Qualifications and Experience:
  • Bachelor's degree in Banking, Finance, Accounting, Business administration or related fields.
  • Professional qualification i.e. CPA or ACCA is an added advantage
  • Minimum of 5 years' demonstrated experience in working in a Financial Institutions role covering Treasury/ Transaction banking or Raising funding from different Financial Institutions especially DFI.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 09-May-2025
Job closing date : 23-May-2025

Senior Manager; Digital Academy (1 Position(s))

Job Location :
Head Office
Job Purpose:
To lead the design, development and implementation of comprehensive Digital academy to upskill and reskill the workforce, fostering digital first culture and equip employees with critical skills in digital and emerging technologies needed to enable the bank to stay ahead of the competitive edge and maximize the potential of existing and emerging technologies.
Driving innovation by cultivating a learning environment that encourages continuous development and digital literacy to effectively respond to industry changes and digital advancements.
Main Responsibilities:
  • Identify key emerging technology skills gap within the bank and across the industry in Tanzania and design, plan and deliver digital learning curriculum that fits the bank's digital landscape and transformation aspirations including but not limited to data science, cybersecurity, AI, block chain technologies and ensure the programs align with industry trends and bank's digital strategies to enable it to remain relevant on market and maximize the potentials of existing and emerging technologies.
  • Collaborate with ICT management to develop and implement short and long strategy and vision for the digital academy, ensure that the digital learning initiatives are aligned with cross-functional digital training needs and facilitate digital adoption.
  • Drive partnerships with institutions including universities (local and international), training companies, technology providers to assess current technological learning needs and develop tailor-made training on specific areas of interest and focus.
  • Create a roadmap for the continuous evolution of the Digital Academy to foster innovation, emerging technology adoption, and experimentation practices across the organization to aspire and influence digital mindset across organization
  • Analyze integrations opportunities with existing digital learning platforms (Udemy, Coursera, LinkedIn, O'Reilly and Pluralsight etc.) by leveraging synergies to accelerate transformation.
  • Oversee the technical aspects of the digital learning platforms to be implemented, including their functionality, user experience, accessibility, performance and improvements to ensure that the platforms are optimized, user-friendly, and accessible facilitating self-paced learning and continuous development.
  • Collaborate with subject matter experts, instructional designers, and digital content creators within and outside the bank to ensure the creation of high-quality content that is engaging, interactive, and aligned with best practices.
  • Research and recommend new learning technologies and tools, including AI, AR/VR, gamification, and other advanced tools that can enhance the learning experience and improve learning outcomes.
  • Create, mentor and improve the center of excellence for technology-related learning and become a trusted advisor for employees, management and the technology industry on how to upskill and reskill in technology-related areas.
  • Implement effective learner onboarding and orientation processes, assess learner satisfaction to improve engagement by providing exceptional support and guidance throughout the learning journey.
  • Create a learner's community through online forums, competitions, social media, and virtual meetups to facilitate knowledge sharing and interaction through an open community of professionals in the various technology fields.
  • Prepare and present reports on the progress of digital learning initiatives to management and key stakeholders, providing insights for continuous improvement.
  • Regularly assess the effectiveness of digital learning programs and implement improvements based on learner feedback, performance data, and industry developments.
  • Develop and execute marketing strategies using various channels such as social media, email marketing, and content marketing to attract new learners and promote the value of the digital academy.
Knowledge and Skills:
  • Ability to develop clear vision for digital upskilling within organization in line with Strategy.
  • Strong understanding of key digital technologies and trends relevant to financial sector, including digital transformation, data science, AI, machine learning Cybersecurity and block chain technology.
  • Knowledge of digital skills frameworks, e-learning platforms and training methodologies.
  • Understanding of banking processes and banking operations.
  • A passion for continuous learning and staying updated with digital trends in the financial industry.
  • Comfortable with change and able to pivot strategies as new digital tools or trends emerge.
  • Effective articulating complex digital concepts in an accessible way for diverse audience.
  • Eagerness to drive digital innovation and challenge the status quo with passion to find creative solutions to skills gaps and training barriers.
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Strong interpersonal skills to engage and motivate stakeholders.
  • Competence in gathering and analyzing data to assess program impact and improve training effectiveness.
  • Ability to evaluate and manage relationships including negotiation and monitoring performance.
  • Expertise in instructional design and adult learning principles.
  • Familiarity with digital training frameworks like Skills framework for Information Age (SFIA) or Digital capability framework
  • Proficiency in learning management systems (LMS) and other digital learning tools.
Qualifications and Experience:
  • Bachelor's degree in Technology or related fields.
  • Master's degree in Technology, Business or related fields will be an added advantage.
  • Certification in Project Management, Digital transformations or design will be advantageous
  • 5 years' experience in multinational and agile working cultures, with relevant digital academy experience.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 19-May-2025
Job closing date : 02-Jun-2025

Senior Manager; Finance & Control (Re-advertised) (1 Position(s))

Job Location :
Head Office
Job Purpose:
Responsible for accurate recording and reporting of financial transactions, Cost analysis, budgeting, budgetary control and efficiency and effectiveness in payment process.
Main Responsibilities:
  • Manage accounting operations including general management, accounts payable, accounts receivable, Cost analysis and month/year end process.
  • Control financial resources to ensure all financial transactions, systems and procedures comply with local and international regulations, accounting principles, and standards.
  • Manage a system of accounts in order to ensure accurate recording and reporting of financial transactions.
  • Financial forecasting and stakeholder engagement to ensure accurate and timely delivery of Head Office budget.
  • Budgetary monitoring and control to ensure Head Office expenditures are within the approved budget.
  • Manage payment systems for goods and services in order to ensure timely payment of Head Office related vendors' invoices and staff claims.
  • Timely resolution of queries and complaints from Head Office as per the agreed Turnaround Time including GL access and requests for refunds/reversals.
  • Closely follow up on receivables accounts (Intercompany, government and others) to clear outstanding items on time to avoid provision for loss.
  • Review and recommend changes in financial processes and accounting policies to enhance internal controls in Finance. This includes proper management of the Finance Risk register to ensure efficiency and effectiveness in internal controls.
  • Ensure staff understand the context of their role in relation to the department and NMB's strategy.
  • Manage the performance of staff including objective setting, reviewing, and appraising performance.
  • Assess and monitor training and development needs of the staff.
  • Ensure staff have the resources they require to perform their work.
  • Provide expertise and advice to management on financial related matters and impact of local and international financial reporting standards.
  • Manage relationships with internal and external stakeholders to ensure satisfactory delivery of standard services.
  • Perform any other duties related to Financial Control as may be assigned from time to time by the bank's management.
Knowledge and Skills:
  • Understanding of financial control and management and the application of the bank's products, policies, and procedures.
  • Technical Financial Control and management, computer applications (Word, Excel, Access, and ERP systems)
  • Behavioural Building a Successful Team, Communication, Delegation, Formal Presentation, Managing Work, Work Standards.
Qualifications and Experience:
  • Bachelor's degree in Accounting, Auditing, Banking, Business administration/management, Economics, Finance or related fields.
  • Professional qualification in accounting (CPA/ACCA)
  • A minimum of 8 years' experience in Financial Control and Reporting with at least 5 years in a managerial role.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 14-May-2025
Job closing date : 28-May-2025

Senior Specialist; Operational Risk Incident Management, Analytics & MI (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible for managing the end-to-end incident management process, ensuring timely identification, reporting, and analysis of operational risk events across the bank.

Monitoring and analyzing risk incidents, preparing insightful risk analytics, and generating management information (MI) reports.
Main Responsibilities:
  • Ensure operational risk events are reported accurately, completely, and in a timely manner as per operational risk event guidelines. Analyze root causes, assess resolution effectiveness, and recommend control enhancements to prevent recurrence.
  • Oversee loss reporting processes, ensuring that financial and operational losses arising from risk events are accurately captured, categorized, and analyzed. Identify trends, root causes, and recommend corrective actions to minimize future losses and strengthen control measures.
  • Facilitate product risk assessments for new and existing banking products to ensure appropriate risk controls are in place.
  • Coordinate exception reporting, ensuring all deviations are identified, analyzed, escalated, and mitigated.
  • Provide detailed Operational risk reports, management information (MI), Insights and analytics to senior management and relevant committees.
  • Assist the Secretariat for the Product Approval Committee (PAC) by preparing risk-related documentation, capturing meeting minutes, and ensuring decisions are documented and implemented.
  • Engage and collaborate with stakeholders across all three Lines of Defense to strengthen risk controls and governance.
  • Conduct risk management assurance reviews to assess the effectiveness of risk controls, policies, and frameworks.
  • Perform data analysis to identify emerging trends, root causes, and areas requiring enhanced controls.
  • Facilitate and deliver risk management training to business units, zonal risk specialists, and key stakeholders to ensure risk awareness, risk culture and policy adherence.
  • Support reputational risk management by managing the identification and escalation of potential risks to the bank's brand and public perception. Both in HQ and Across the zones.
  • Develop, update, and implement risk policies in alignment with the organization's enterprise risk management framework.
  • Maintain a risk culture within the bank by promoting awareness, risk-based decision-making, and proactive risk management approaches.
  • Conduct risk management assurance reviews to assess the effectiveness of risk controls, policies, and frameworks
Knowledge and Skills:
  • Enterprise Risk Management
  • Operational risk management frameworks and methodologies
  • Risk reporting, analytics, and management information (MI)
  • Incident and exception management principles
  • Product risk assessment and lifecycle risk management
  • Branch risk management and control effectiveness assessment
  • Governance structures and stakeholder management within risk functions
  • Emerging risk trends and their impact on banking operations
  • Data analytics and information risk management.
  • Strong analytical and problem-solving skills
  • Risk data analysis and interpretation
  • Stakeholder management and engagement
  • Effective communication, report writing and presentation
  • Decision-making and critical thinking
  • Training and facilitation skills
  • Leadership and people management skills, including the ability to influence and coach
  • Ability to manage multiple priorities
  • Detail-oriented with strong research and analytical skil
Qualifications and Experience:
  • University Degree in Banking, Finance, Business Administration, Information Technology or a related field
  • A certification in risk, assurance and/or any related field will be an added advantage
  • Minimum of 4 years of experience in Assurance, Risk management within a Banking, Financial services or audit and consulting environment
  • Hands-on experience with risk reporting, Data Analysis, Risk control assessments, and incident management
  • Experience in working with cross-functional teams and managing risk across multiple business units
  • Prior exposure to risk assurance reviews and stakeholder coordination
  • Experience in facilitating risk training programs and promoting a strong risk culture within an organization


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 14-May-2025
Job closing date : 28-May-2025

Usage and Retention Manager; Digital Sales (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Create NMB Digital customer base management strategy for NMB bank and delivery thereof through various customer value management activities and initiatives.
Main Responsibilities:
  • Analyse customer data for insights to implement and execute a customer value management strategy to maximise customer lifetime value and the contribution of the customer base to overall services revenue.
  • Lead the business transformation to embed CVM and data driven decision-making principles and culture across the organization.
  • Support the implementation of all CVM campaigns e.g. upsell NMB customers to transact more, cross-sell NMB into the other services, inactivity and churn management campaigns, real time contextual trigger campaigns.
  • Customer insight analysis
  • End-to-end campaign management in terms of operations & execution
  • Creation & execution of campaigns within the agreed timelines
  • Collaborate with product owners and other stakeholders for gathering requirements and translating them into campaigns after doing a feasibility check and preparation of business requirement specification (BRS)
  • Campaign configuration, User Acceptance Testing (UAT), business rules validation, prioritization, launch and post launch monitoring
  • Collaborate closely with internal and external(vendors), support teams to ensure campaigns are running as expected as well as facilitating fixing any technical issues affecting ongoing campaigns within agreed SLAs
  • Support the availability of data for reporting of CVM campaigns and initiatives performance
  • Create/maintain all campaign related documentation (Briefs, Change logs, Business Cases, UAT documents, BRS)
  • Maintain processes, templates, and other documents that support best practices
  • Regular review of campaign platform, capabilities, integrations, and channels with technical/business steams to give recommendation on future enhancements and improvements to support business needs
  • Implement and manage a holistic blueprint for campaign management & fulfilment by scoping out the datamart layer all the way to the fulfilment layer.
  • Integrate output through campaign management, charging and fulfilment platforms, by translating CVM objectives to IT / Technical teams.
Knowledge and Skills:
  • In-depth knowledge of bank alternative channels business, understanding of banked and unbanked customer base, market segments, pricing, products & services,
  • Knowledge of government policies relating to banking, BOT regulations, -bank policies & procedures.
  • A proven self-starter with ability to work under high pressure environment.
  • A results driven team player with a willingness and ability to work in a dynamic working environment.
  • Problem-solving; Project management; Data analysis skills.
  • Strong communication, presentations, and negotiation skills.
  • Data Analytics Knowledge (Languages)
    - SQL language
    - SAP analytics tools (especially SAP Webi)
    - Strong knowledge on Microsoft Excel
    - Python/R programming language will be of an added advantage
Qualifications and Experience:
  • Bachelor's Degree / Computer Science/Computer Engineering/Statistics/Economics/Finance/IT/ or related field
  • MBA or any Master's degree in Business related field is an added advantage.
  • 4 years working experience in similar environment
  • Telecom Usage &Retention experience is an added advantage

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.


    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 09-May-2025
Job closing date : 23-May-2025
Position(s)