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Vacancies (10)

Management Trainee (15 Position(s))

Job Location :
Head Office
Job Purpose:
To gain experience and knowledge required for undertaking identified roles under the guidance of line managers, program coordinator and mentors. As part of the job, he/she will perform several duties while rotating in several departments of the bank; attend intensive trainings and mentorship program which aims at developing required skills for a well-rounded employee capable of taking higher responsibilities in various banking position.
Main Responsibilities:
  • Participate in a structured training program across different departments.
  • Working towards achieving agreed learning objectives and performance goals with the business unit supervisors and management trainee program coordinator.
  • Taking initiatives to learn about functions, company policies, practices and processes which are significant to the Bank.
  • Work with and through management to develop and implement actions that protect bank's assets and profitability
  • Support a high-performance culture by evaluating work output.
  • Driven to deliver results against challenging performance indicators
  • Suggest best ways to improve performance in a bank's unit or function as soon as the area of improvement is identified.
  • Prepare weekly, monthly, quarterly and other periodic reports as may be required by the line manager or program coordinator
  • Work with other staff accepting delegated responsibilities and duties with the goal of learning and developing skills
Knowledge and Skills:
  • Impeccable integrity and confidentiality
  • Client focus
  • Understanding of learning attitude and its importance to achieving both personal and organizational goals
  • Strong communications skills
  • Decision-making skills
  • Problem-solving tactics
  • Planning & Organizing skills
  • Persuasiveness, persistence and patience
  • Flexibility and adaptability
  • Digital mindset
  • Self-starter with the ability to prioritize
  • Ability to thrive in a fast-paced environment
  • Proven analytical, influence and negotiation skills
Qualifications and Experience:
  • Bachelor's degree from a recognized institution with a minimum GPA of 3.8 or equivalent
  • Must be a Tanzanian national
  • Not more than 25 years of age

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 13-Jul-2026
Job closing date : 27-Jul-2026

Relationship Manager; Commercial (1 Position(s))

Job Location :
Northern Zone
Job Purpose:
Responsible for managing and growing a portfolio of Commercial clients (Assets and Liabilities) by delivering tailored financial solutions, fostering long term relationships, cross selling NMB products and services and ensuring profitability while maintaining regulatory compliance
Main Responsibilities:
  • Build and maintain strong relationships with existing commercial and prospective clients through regular engagement and effective communication.
  • Identify client financial needs and deliver tailored banking solutions, including lending, investment, and transactional services.
  • Drive growth of asset book and deposits by sourcing new clients, developing pipelines, and maximizing cross-selling opportunities.
  • Appraise credit applications and provide sound recommendations in line with risk policies and guidelines.
  • Structure appropriate financial solutions that balance risk management with optimal pricing and commercial viability.
  • Develop and manage a high-quality asset and liability portfolio to ensure profitability, sustainability, and acceptable risk levels.
  • Monitor portfolio performance (including PAR and NPL) and take proactive measures to maintain asset quality.
  • Guide and support Relationship Officers, Relationship Managers and Branch Managers in portfolio growth, client management, and deposit mobilization.
  • Build team capacity through continuous coaching, mentoring, and knowledge sharing to enhance performance and credit quality.
  • Monitor market trends and competitor offerings to enhance product positioning and drive business growth strategies.
  • Develop, track, and manage budgets, sales targets, and business pipelines to ensure timely achievement of objectives.
  • Ensure compliance with regulatory requirements, internal policies, and collaborate with stakeholders (credit, risk, operations, legal) while upholding high ethical standards.
Knowledge and Skills:
  • Business understanding of bank's customer base, market segments, products & services, knowledge of government policies relating to banking, BOT regulations, bank policies & procedures
  • Good Credit analysis skills.
  • Good customer relationship and sound understanding of bank's loan products, policies, and procedures.
  • Proficient in standard computer applications, including Microsoft Excel, Word, and Access.
  • Strong communication skills with high proficiency in both English and Kiswahili.
  • Solid business management, leadership, coaching, and team-building skills.
  • Strong sales and negotiation skills, with clear communication, analytical, and reporting abilities.
  • Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
Qualifications and Experience:
  • Bachelor's degree in economics, Business Administration, Finance, Marketing Statistics, Research or related fields.
  • Postgraduate education in Business studies /Banking/ Banking certification(s) is an added advantage.
  • Experience in credit assessment and management.
  • At least 4 years' experience in Business Banking /Relationship Management in Emerging Corporates/ Commercial.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.


    Only shortlisted candidates will be contacted.
Job opening date : 20-Jul-2026
Job closing date : 03-Aug-2026

Relationship Manager; Commercial (1 Position(s))

Job Location :
Western Zone
Job Purpose:
Responsible for managing and growing a portfolio of Commercial clients (Assets and Liabilities) by delivering tailored financial solutions, fostering long term relationships, cross selling NMB products and services and ensuring profitability while maintaining regulatory compliance.
Main Responsibilities:
  • Build and maintain strong relationships with existing commercial and prospective clients through regular engagement and effective communication.
  • Identify client financial needs and deliver tailored banking solutions, including lending, investment, and transactional services.
  • Drive growth of asset book and deposits by sourcing new clients, developing pipelines, and maximizing cross-selling opportunities.
  • Appraise credit applications and provide sound recommendations in line with risk policies and guidelines.
  • Structure appropriate financial solutions that balance risk management with optimal pricing and commercial viability.
  • Develop and manage a high-quality asset and liability portfolio to ensure profitability, sustainability, and acceptable risk levels.
  • Monitor portfolio performance (including PAR and NPL) and take proactive measures to maintain asset quality.
  • Guide and support Relationship Officers, Relationship Managers and Branch Managers in portfolio growth, client management, and deposit mobilization.
  • Build team capacity through continuous coaching, mentoring, and knowledge sharing to enhance performance and credit quality.
  • Monitor market trends and competitor offerings to enhance product positioning and drive business growth strategies.
  • Develop, track, and manage budgets, sales targets, and business pipelines to ensure timely achievement of objectives.
  • Ensure compliance with regulatory requirements, internal policies, and collaborate with stakeholders (credit, risk, operations, legal) while upholding high ethical standards.
Knowledge and Skills:
  • Business understanding of bank's customer base, market segments, products & services, knowledge of government policies relating to banking, BOT regulations, bank policies & procedures
  • Good Credit analysis skills.
  • Good customer relationship and sound understanding of bank's loan products, policies, and procedures.
  • Proficient in standard computer applications, including Microsoft Excel, Word, and Access.
  • Strong communication skills with high proficiency in both English and Kiswahili.
  • Solid business management, leadership, coaching, and team-building skills.
  • Strong sales and negotiation skills, with clear communication, analytical, and reporting abilities.
  • Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment
Qualifications and Experience:
  • Bachelor's degree in economics, Business Administration, Finance, Marketing Statistics, Research or related fields.
  • Postgraduate education in Business studies /Banking/ Banking certification(s) is an added advantage.
  • Experience in credit assessment and management.
  • At least 4 years' experience in Business Banking /Relationship Management in Emerging Corporates/ Commercial.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.


    Only shortlisted candidates will be contacted.
Job opening date : 20-Jul-2026
Job closing date : 03-Aug-2026

Relationship Manager; Commercial (1 Position(s))

Job Location :
Central Zone
Job Purpose:
Responsible for managing and growing a portfolio of Commercial clients (Assets and Liabilities) by delivering tailored financial solutions, fostering long term relationships, cross selling NMB products and services and ensuring profitability while maintaining regulatory compliance.
Main Responsibilities:
  • Build and maintain strong relationships with existing commercial and prospective clients through regular engagement and effective communication.
  • Identify client financial needs and deliver tailored banking solutions, including lending, investment, and transactional services.
  • Drive growth of asset book and deposits by sourcing new clients, developing pipelines, and maximizing cross-selling opportunities.
  • Appraise credit applications and provide sound recommendations in line with risk policies and guidelines.
  • Structure appropriate financial solutions that balance risk management with optimal pricing and commercial viability.
  • Develop and manage a high-quality asset and liability portfolio to ensure profitability, sustainability, and acceptable risk levels.
  • Monitor portfolio performance (including PAR and NPL) and take proactive measures to maintain asset quality.
  • Guide and support Relationship Officers, Relationship Managers and Branch Managers in portfolio growth, client management, and deposit mobilization.
  • Build team capacity through continuous coaching, mentoring, and knowledge sharing to enhance performance and credit quality.
  • Monitor market trends and competitor offerings to enhance product positioning and drive business growth strategies.
  • Develop, track, and manage budgets, sales targets, and business pipelines to ensure timely achievement of objectives.
  • Ensure compliance with regulatory requirements, internal policies, and collaborate with stakeholders (credit, risk, operations, legal) while upholding high ethical standards.
Knowledge and Skills:
  • Business understanding of bank's customer base, market segments, products & services, knowledge of government policies relating to banking, BOT regulations, bank policies & procedures
  • Good Credit analysis skills.
  • Good customer relationship and sound understanding of bank's loan products, policies, and procedures.
  • Proficient in standard computer applications, including Microsoft Excel, Word, and Access.
  • Strong communication skills with high proficiency in both English and Kiswahili.
  • Solid business management, leadership, coaching, and team-building skills.
  • Strong sales and negotiation skills, with clear communication, analytical, and reporting abilities.
  • Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
Qualifications and Experience:
  • Bachelor's degree in economics, Business Administration, Finance, Marketing Statistics, Research or related fields.
  • Postgraduate education in Business studies /Banking/ Banking certification(s) is an added advantage.
  • Experience in credit assessment and management.
  • At least 4 years' experience in Business Banking /Relationship Management in Emerging Corporates/ Commercial.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.


    Only shortlisted candidates will be contacted.
Job opening date : 20-Jul-2026
Job closing date : 03-Aug-2026

Relationship Manager; Commercial (1 Position(s))

Job Location :
Lake Zone
Job Purpose:
Responsible for managing and growing a portfolio of Commercial clients (Assets and Liabilities) by delivering tailored financial solutions, fostering long term relationships, cross selling NMB products and services and ensuring profitability while maintaining regulatory compliance.
Main Responsibilities:
  • Build and maintain strong relationships with existing commercial and prospective clients through regular engagement and effective communication.
  • Identify client financial needs and deliver tailored banking solutions, including lending, investment, and transactional services.
  • Drive growth of asset book and deposits by sourcing new clients, developing pipelines, and maximizing cross-selling opportunities.
  • Appraise credit applications and provide sound recommendations in line with risk policies and guidelines.
  • Structure appropriate financial solutions that balance risk management with optimal pricing and commercial viability.
  • Develop and manage a high-quality asset and liability portfolio to ensure profitability, sustainability, and acceptable risk levels.
  • Monitor portfolio performance (including PAR and NPL) and take proactive measures to maintain asset quality.
  • Guide and support Relationship Officers, Relationship Managers and Branch Managers in portfolio growth, client management, and deposit mobilization.
  • Build team capacity through continuous coaching, mentoring, and knowledge sharing to enhance performance and credit quality.
  • Monitor market trends and competitor offerings to enhance product positioning and drive business growth strategies.
  • Develop, track, and manage budgets, sales targets, and business pipelines to ensure timely achievement of objectives.
  • Ensure compliance with regulatory requirements, internal policies, and collaborate with stakeholders (credit, risk, operations, legal) while upholding high ethical standards.
Knowledge and Skills:
  • Business understanding of bank's customer base, market segments, products & services, knowledge of government policies relating to banking, BOT regulations, bank policies & procedures
  • Good Credit analysis skills.
  • Good customer relationship and sound understanding of bank's loan products, policies, and procedures.
  • Proficient in standard computer applications, including Microsoft Excel, Word, and Access.
  • Strong communication skills with high proficiency in both English and Kiswahili.
  • Solid business management, leadership, coaching, and team-building skills.
  • Strong sales and negotiation skills, with clear communication, analytical, and reporting abilities.
  • Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment
Qualifications and Experience:
  • Bachelor's degree in economics, Business Administration, Finance, Marketing Statistics, Research or related fields.
  • Postgraduate education in Business studies /Banking/ Banking certification(s) is an added advantage.
  • Experience in credit assessment and management.
  • At least 4 years' experience in Business Banking /Relationship Management in Emerging Corporates/ Commercial.
  • Understanding of Chinese Mandarin will be an added advantage.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted
Job opening date : 16-Jul-2026
Job closing date : 30-Jul-2026

Relationship Manager; Mass Liabilities (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
To Manage the end-to-end relationships of key stakeholders in the liability segment for the purpose of onboarding more customers and retaining the existing portfolio by ensuring provision of tailor-made solutions which carters for the need of the segment.
Main Responsibilities:
  • Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners) which makes a positive contribution to usage of banking products & services.
  • Take the leading role in driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network.
  • Ensure continuous product improvement and digitization of processes.
  • Proactive review with clients to increase share of wallet by providing customized cash management solutions on collection, payment, payroll, internet banking, etc.
  • Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank's internal policy, procedure, and manuals.
  • Work closely with internal stakeholders to ensure the portfolio meets planned revenue and volume projections.
  • Monitor and review deposit performance to ensure branch targets are met.
  • Support relationship officers and branch sales team through coaching and coordination and participate in the refresher trainings of relationship officers
  • Proactively nurture and leverage sustainable, robust stake holder relationships, coalitions, and network internally and externally
  • Manage customer expectations through effective queries, complaints, and correspondences handling in a timely manner as per service operating standards.
  • Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibility and ensure targets are achieved
  • Ensure leads generation directly or through Branches for all the Personal Banking products
Knowledge and Skills:
  • Advanced excel analytics knowledge of reporting.
  • Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports
  • Good customer relationship and sound understanding of bank's liabilities products, policies, and procedures.
  • Sound knowledge of Retail Banking products and services
  • Excellent knowledge of mass market sector dynamics and related laws.
  • Sound understanding of other bank's products, policies, and procedures
  • Excellent knowledge of Banking operations and financial markets in Tanzania.
  • Understanding and interest in financial/banking products and markets.
  • Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic and business unit level.
  • Demonstrated ability to assess financial trends and react to them to expand and manage portfolio.
  • Ability to drive change in a new environment.
  • Strong presentation and communication skills, influencing and problem-solving skills.
  • Good sales and negotiation skills.
Qualifications and Experience:
  • Bachelor's degree in business related studies
  • 4 years' experience in banking operations, out of which 3 should be in Relationship Management and/or Sales role.
  • Candidates with strong acquisition or good networking background are preferred.
  • Experience of working with NGOs or financial inclusion projects or business development field


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 20-Jul-2026
Job closing date : 03-Aug-2026

Senior Software Quality Assurance Engineer (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible for the entire software testing lifecycle, from planning and designing test cases to executing and reporting results, ensuring the quality and reliability of software products.

Collaborate closely with developers, product managers, and other stakeholders throughout the development process to identify and resolve issues early and efficiently.
Main Responsibilities:
  • Analyze requirements and specifications to develop comprehensive test plans and cases by collaborating with development teams to understand product requirements and specifications.
  • Perform manual and automated testing using various tools and techniques (e.g., exploratory, API, performance, security, functional, non-functional, and usability).
  • Utilize automation tools and frameworks to improve test efficiency and coverage.
  • Identify, reproduce, and document software defects accurately and efficiently.
  • Analyze test results, identify root causes of defects, identify trends, and work with developers to resolve them or recommend improvements on testing processes and tools.
  • Participate in code reviews and provide constructive feedback on potential quality improvements.
  • Stay current with the latest testing methodologies, tools, and best practices.
  • Contribute to the continuous improvement of the software development process.
  • Mentor and guide junior QA engineers, fostering a collaborative and knowledge-sharing environment.
Knowledge and Skills:
  • Understanding of software development lifecycles (SDLC) and Agile methodologies
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Proficiency in scripting languages (e.g., Python, Java) and testing frameworks (e.g., Selenium, JUnit).
  • Ability to work independently and manage multiple tasks effectively.
Qualifications and Experience:
  • BSc. in Computer Science, Software Engineering or a related field
  • Passion for quality and a strong desire to deliver high-quality software products
  • Proven experience in designing, developing, and executing test plans and test cases.
  • Experience with automation testing tools and frameworks is a plus.
  • Minimum of 4 years' experience in software development and/or software Quality Assurance (QA)


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.

    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 16-Jul-2026
Job closing date : 30-Jul-2026

Senior Specialist; Zonal Facilities (1 Position(s))

Job Location :
Highlands Zone
Job Purpose:
Responsible for providing strategic oversight and technical leadership to ensure physical integrity, operational efficiency, compliance, and brand alignment of all Bank facilities within the assigned Zone.
The role drives business continuity and optimizes total cost of ownership through proactive facilities management. Responsible for the full lifecycle delivery of offsite ATMs and service points/CCPs. The specialist ensures all facilities align with ISO 41001 standards for performance, safety, and regulatory compliance.
Main Responsibilities:
    Asset Management, Maintenance & Business Continuity (Hard Services)

  • Lead the full planned preventive maintenance (PPM) and health check program for all MEP and AC systems to maximize uptime and extend asset lifecycle.
  • Ensure physical and security system reliability by coordinating 24/7 support, urgent repairs, and adherence to safety and OSHA standards across branches.
  • Manage the complete lifecycle of all non-ICT fixed assets, including verification, coding, disposal, and compliance with statutory and safety requirements.
  • Drive business continuity by executing rapid response plans for facility disruptions such as power failures, fires, or security incidents.
  • Oversee the records and information management lifecycle, ensuring availability of compliant, secure, and environmentally suitable archival facilities.

    Construction Project Leadership & Quality Assurance

  • Lead end to end delivery of Offsite ATMs (OSAs) and Service Points/CCPs, covering site assessment, design coordination, procurement, construction supervision, financial approvals, and operational handover.
  • Serve as the Zonal Quality Assurance lead for Large Branch construction projects, ensuring adherence to BOQs, design standards, workspace requirements, and timely closure of all snags before CPC.
  • Conduct Technical feasibility assessments for new branch sites and ATM locations in collaboration with the Channels team.
  • Support construction lending by verifying project progress, checking compliance with approved drawings, and providing professional quality assessments for mortgage related decisions.
  • Manage the evaluation and execution of projects using Force Account methodology in line with approved policies.

    Compliance, Soft Services & Administration

  • Ensure full compliance with statutory obligations including Land Rent, Property Tax, Signage Fees, and related regulatory requirements for all Zonal properties.
  • Manage the Zonal Lease portfolio, ensuring all agreements are updated, payments processed accurately, and landlord relations maintained to prevent operational interruptions.
  • Enforce NMB's Branding, aesthetic, and workspace standards across all facilities.
  • Coordinate and monitor security arrangements with police, guards, and regional authorities to ensure safe and compliant branch operations.
  • Oversee Zonal Fleet and driver management, ensuring adherence to fleet policy, insurance requirements, and traffic regulations.
  • Drive institutional sustainability initiatives and ensure ESG practices are implemented consistently across all branches.

    Financial, Vendor & Risk Management

  • Manage vendor performance, enforce Service Level Agreements (SLAs), and ensure contractors deliver quality services aligned with contract terms.
  • Support preparation of the Zonal Facilities budget and manage operating and capital expenditures, ensuring alignment with approved budgets and value for money principles.
  • Identify technical, safety, and security risks across facilities and implement corrective action to maintain a safe and compliant working environment.
Knowledge and Skills:
  • Advanced understanding of properties and facilities management
  • Excellent Stakeholder Management skills
  • Strong Analytical and Critical Thinking skills.
  • Ability to manage multiple priorities under pressure
  • Technical competence in hard and soft service delivery
  • Superior vendor/contract negotiation
  • Budget management
  • High-level written and verbal communication
  • Financial due diligence
  • Crisis management.
Qualifications and Experience:
  • Bachelor's degree in Land Management & Valuation, Facilities Management, Civil Engineering, Building Economics, or related fields.
  • Master's degree in business studies, postgraduate qualification in Real Estate, Project Management (e.g., PMP), is an added advantage
  • Professional membership/registration with a relevant professional body (e.g., VRB, Engineer Registration Board, RICS).
  • Minimum of 4 years experience in a multi-site Properties and Facilities Management role, with proven successful end-to-end project management and delivery of small, distributed construction sites (e.g., ATMs, kiosks, service points).

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 13-Jul-2026
Job closing date : 27-Jul-2026

Specialist; Agent Device Maintenance (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
To lead and coordinate the operational support, lifecycle management, and reliability of POS and other agent-channel devices across branches and agent base.
Main Responsibilities:
    Device support framework
  • Design and oversee a structured end-to-end POS device support framework covering installation, troubleshooting, preventive maintenance, repair coordination, redeployment, and disposals.
  • Establish and coordinate a scalable first-line device support (briefings, trainings, user manuals, and knowledge repositories)
  • Develop and implement a decentralized regional repair support model by organizing zonal technical teams to reduce repair turnaround time and improve responsiveness.
  • Coordinate and supervise outsourced service providers to ensure timely and quality repair services in line with agreed SLAs and operational standards.
  • Maintain centralized tracking of POS device incidents reported by branches and agents, ensuring systematic escalation, resolution, and closure of technical issues.

    Device lifecycle
  • Ensure proper asset tagging, inventory tracking, reordering forecast, reconciliation, and compliant disposal of obsolete or irreparable devices in line with asset management policies.
  • Coordinate firmware upgrades, software updates, security patches, and configuration changes to maintain device performance and security compliance.
  • Conduct periodic preventive maintenance checks and field health audits to reduce device downtime and extend equipment lifespan.

    Vendor SLA & Performance
  • Establish and monitor SLAs for device repair, replacement, and vendor performance to ensure compliance with uptime and turnaround targets.
  • Serve as the primary liaison between agency banking operations, ICT teams, facilities teams, and external vendors on all device-related matters.
  • Produce structured operational reports on device performance to guide operational decision-making.
Knowledge and Skills:
  • Strong understanding of POS devices, payment terminals, connectivity, and device infrastructure used in financial services.
  • Knowledge of device lifecycle management and understanding of SLAs and vendor performance monitoring.
  • Working knowledge of operational reporting tools, Microsoft Excel, and basic data analysis techniques.
  • Strong technical troubleshooting and device diagnostics capability.
  • Operational and project coordination skills.
  • Strong problem-solving and root-cause analysis capability.
  • Effective communication and training skills.
  • High level of integrity
Qualifications and Experience:
  • Bachelor's degree in Information technology, Electronics engineering, Computer science, Telecommunications, or a related technical field.
  • Professional certifications in IT service management, hardware maintenance, network support, or digital payments infrastructure will be an added advantage.
  • Minimum 3 years' experience in device support, payment terminal management, IT field support, or digital channel infrastructure within banking, fintech, telecom, or payments industries.
  • Experience managing POS devices, payment terminals, biometric devices, or similar field technologies.
  • Experience coordinating vendors, repair centers, and field technical teams under defined SLAs.
  • Exposure to agency banking infrastructure, digital payments ecosystems, or financial services technology operations will be an added advantage.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 16-Jul-2026
Job closing date : 30-Jul-2026

Specialist; Card Settlement & Reconciliation (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
To perform clearing and settlement of incoming and outgoing files of various card associations, attend queries raised by finance reconciliation team, effect merchant payments & recognize income, perform customer refunds and managing pool accounts for credit and Prepaid cards.
Main Responsibilities:
  • Ensure daily clearing files are well processed and sent to MasterCard VISA and UPI as required
  • Work on outgoing and incoming files for Visa, MasterCard and UPI to investigate rejected files/discrepancies
  • Ensure Settlement files are downloaded correctly from MFI and Edit package (EP) systems
  • Ensure daily settlement process for Visa and MasterCard and UPI is performed correctly.
  • Liaise with treasury and Finance department to ensure there are enough funds before settlement due date.
  • Advise Card Operation and Card Accounts to work on rejected settlement entries
  • Ensure timely processing of Visa, MasterCard and UPI transactions fees and charges
  • Prepare Settlement voucher for issuing and acquiring Business for onwards posting at finance department
  • Manage NOSTRO settlement account and Mirror account, and ensure similar entries are reflected on both accounts
  • Manage BOT settlement accounts for domestic/intra country settlement
  • Manage reconciliation of all Settlement and card business accounts
  • Process chargeback payments to Card Holders and recover funds from Merchants for failed chargebacks.
  • Prepare Voucher for cardholder refund and merchant debit/credit payment.
  • Manage and reconcile prepaid and credit card Pool account
  • Ensure VAT and Withholding Tax calculations are done timely and the posting vouchers are prepared correctly
  • Ensure all adjusted and unsettled transactions are posted timely and in correct GL
  • Ensure highest level of customer service provided to network and internal customers
  • Provide coaching and training to branch staff and call center for all issues related to Card operation
  • Oversee the timely and successful completion of all required file injections (e.g., AUTH dump, DCF, and T112).
Knowledge and Skills:
  • Card business clearing and settlement knowledge obtained from Visa or MasterCard, UPI or Third-party processor organization
  • Prepaid and credit card knowledge
  • Must have good computer application knowledge – Advanced level of Excel
  • Teamwork/Personal Effectiveness - clear and concise communication, time management, adaptability
  • Interpersonal skills - develop relationships with colleagues within bank and cardholders and merchants coaching / presentation/ training skills
Qualifications and Experience:
  • Holder of University Degree in Accounts/Finance/Banking or related field
  • Relevant certification(s) subject to the specific role requirements.
  • Banking certification(s) is an added advantage
  • At least 2 years' working experience in Banking industry specifically in Card Business Operation


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 10-Jul-2026
Job closing date : 24-Jul-2026
Position(s)