Vacancies (6)

Re-advertisement- NOC Infrastructure Administrator (Fixed term - 2 years) (2 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
24/7 Proactively monitor, conduct level 1 troubleshooting, and escalate all incidents and problems raised within Network operation center (NOC) which will or has the potential to degrade bank services, and ensure service delivery meets and exceeds business customers expectations by maintaining the value of the services.
Main Responsibilities:
  • Perform and coordinate root cause analysis of incidents and share RCA/incident reports.
  • Responsible for daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at Head Office and branches.
  • Responsible for managing all incidents and problems logged regarding network, self-service, power, and cooling utilities from branches & Head Office ensuring SLA(s) and customer expectations are met.
  • Preparation of daily, weekly, and monthly performance statistics for the network and data center infrastructure, status reports, and graphical aids for management.
  • Maintain current configuration on existing NOC infrastructure including out of the box reports provide required visibility report to management.
  • Automate and consolidate all manual morning health check reports.
  • First level support for all self-service channels and services ensures proper escalation to second level support.
  • Maintain and optimize NOC infrastructure licenses/Infrastructure ensure all business-critical services are monitored.
Knowledge and Skills:
  • Service management standards and baselines in Operating Systems, Network Virtual environments, Databases, and middleware
  • Good Knowledge on networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
  • Possess good interpersonal skills.
  • Must be creative, innovative, aggressive and a team player.
  • Flexibility to work on shift rotation basis
  • Good observation and analytical skills.
  • Familiarity with Agile development methodologies.
  • Experience with varieties of databases and object-relational Mapping (ORM) frameworks.
  • Knowledge of programming and shell scripting, e.g., Java, Python, Bash script
  • Linux & terminal commands
  • DevOps skills
Qualifications and Experience:
  • Bachelor's degree in computer science or related academic field.
  • Professional certification in ITIL; CCNA, Self-service channels, Monitoring tools training/ certification.
  • Two years' experience in handling Monitoring Tools (Microfocus) in large corporate organizations.
  • Two years' experience in systems and Network security technologies such as TCP/IP, Network devices (Switches, Routers and Firewalls) UNIX/Linux, Windows, Oracle & Microsoft Database.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.


    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 24-Apr-2024
Job closing date : 01-May-2024

Re-advertisement- Product Life Cycle Configuration Specialist (1 Position(s))

Job Purpose:
Product Lifecycle Configuration is a sub- unit under ICT Services Management. The unit is responsible for managing the lifecycle of Core Banking Systems products from inception, through engineering, design, system implementation, to service and disposal of products. The unit is accountable for ensuring all products related changes in the Core Banking Systems meets or exceeds quality level standards. The team is responsible to perform extensive business analysis and documentation of the requirements of complex product management projects, coordinating with cross-functional resources to achieve expected deliverables.
Main Responsibilities:
  • Gather product requirements related to Core Banking Systems from business units and translate them into technical requirements and solutions and/or write supporting requirement specification document.
  • Partner internal with business stakeholders to understand technical trade-offs and architecture to drive product roadmap, positioning, requirements and feature delivery.
  • Implementation of products from concept to delivery by working closely with the business teams. Interact with external resources/software vendors to identify and resolve issues/problems and gaps.
  • Assist in business analysis and documenting requirements of moderately complex product management projects for building of new products or enhancement / extension of current products.
  • Assist in preparing and directing the overall product implementation readiness program with all stakeholders.
  • Perform User Acceptance Testing (UAT) before any changes on production CBS system (product/system setups, back-end fixes/patches, new releases)
  • Manage products throughout its life cycle in the Core Banking Systems. Analyze and simulate operational changes requested.
  • Review and correction of different Core Banking Systems (CBS) products and services.
  • Work together with the various users of Core Banking Platforms to provide support, system updates, testing, documentation, end-user training, etc.
  • Link between business updates to application development to ensure technology solutions support business requirements.
  • Assist in the development of workflow improvements (i.e. the implementation of automated solutions to replace manually performed functions) throughout the various departments making use of the core banking applications. This could include problem analysis, evaluation of alternative solutions, coding, testing, training, and documentation.
  • Follow industry trends through exploring complementary and competitive products, meeting with partners, attending conferences, and investigating new technologies.
  • Support product-training efforts for all touchpoints to the business users, inclusive of documentation, publications, and e-training tools
Knowledge and Skills:
  • Demonstrated ability to communicate complex issues and concepts in a simple manner.
  • Excellent verbal communication, writing and interpersonal skills.
  • Product knowledge and ability to interpret in core banking systems.
  • Knowledge of core banking systems and different platforms of banking products
  • Ability to work independently and under pressure with changing priorities.
  • Committed attention to detail and accuracy.
  • Demonstrated advanced analytic and diagnostic skills.
  • Demonstrated advanced knowledge and ability; can apply the competency in new or complex situations.
  • Strong SQL and database development skills
  • Demonstrate some leadership skills.
  • Excellent in working with teams and with colleagues on a one-to-one basis.
  • Ability to work collaboratively across organizational boundaries.
Qualifications and Experience:
  • Bachelor's degree in Computer Science/Computer Engineering/ Mathematics/ Information Technology or any other related fields.
  • A minimum of 4 years' experience working in product analysis & system set up in a fast paced and dynamic environment.
  • Experience in the banking related environment and use of Core Banking Systems
  • Experience on SQL querying and database developments
  • Financial service experience in product management or related areas including relationship management, IT development, and project management.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.


    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 24-Apr-2024
Job closing date : 08-May-2024

Relationship Manager; Mass Liabilities (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
To Manage the end-to-end relationships of key stakeholders in the liability segment for the purpose of onboarding more customers and retaining the existing portfolio by ensuring provision of tailor-made solutions which carters for the need of the segment.
Main Responsibilities:
  • Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners) which makes a positive contribution to usage of banking products & services.
  • Take the leading role in driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network.
  • Ensure continuous product improvement and digitization of processes.
  • Proactive review with clients to increase share of wallet by providing customized cash management solutions on collection, payment, payroll, internet banking, etc.
  • Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank's internal policy, procedure, and manuals.
  • Work closely with internal stakeholders to ensure the portfolio meets planned revenue and volume projections.
  • Monitor and review deposit performance to ensure branch targets are met.
  • Support relationship officers and branch sales team through coaching and coordination and participate in the refresher trainings of relationship officers
  • Proactively nurture and leverage sustainable, robust stake holder relationships, coalitions, and network internally and externally
  • Manage customer expectations through effective queries, complaints, and correspondences handling in a timely manner as per service operating standards.
  • Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibility and ensure targets are achieved
  • Ensure leads generation directly or through Branches for all the Personal Banking products
Knowledge and Skills:
  • Advanced excel analytics knowledge of reporting.
  • Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports
  • Good customer relationship and sound understanding of bank's liabilities products, policies, and procedures.
  • Sound knowledge of Retail Banking products and services
  • Excellent knowledge of mass market sector dynamics and related laws.
  • Sound understanding of other bank's products, policies, and procedures
  • Excellent knowledge of Banking operations and financial markets in Tanzania.
  • Understanding and interest in financial/banking products and markets.
  • Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic and business unit level.
  • Demonstrated ability to assess financial trends and react to them to expand and manage portfolio.
  • Ability to drive change in a new environment.
  • Strong presentation and communication skills, influencing and problem-solving skills.
  • Good sales and negotiation skills.
Qualifications and Experience:
  • Bachelor's degree or equivalent in business related studies
  • 5 years' experience in banking operations, out of which 3 should be in Relationship Management and/or Sales role.
  • Candidates with strong acquisition or good networking background are preferred.
  • Experience of working with NGOs or financial inclusion projects or business development field

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 23-Apr-2024
Job closing date : 07-May-2024

Relationship Manager; Mortgage Financing (1 Position(s))

Job Location :
Highlands Zone
Job Purpose:
Required to grow Mortgage financing portfolio and ensure that the product is well positioned in the Market. To manage the end-to-end relationship of key stakeholders. Ensure the segment provides tailor made Mortgage solutions which carters for the needs of the segment. Responsible for designing sales strategies and ensure smooth execution for the growth of Portfolio across the network.
Main Responsibilities:
  • Identify customer segment needs and ensure development of appropriate tailor-made Mortgage solutions.
  • Ensure well defined and seamless process on the Mortgage lending solutions to customers.
  • Proactive nurture and leverage sustainable, robust stakeholder relationship, coalitions, and network internally and externally (Committees, Government Bodies/Officials, regulators, Banks, Community and Private entities)
  • Ensure that the strategic agenda is delivered to the required standards and ensure growth of different Mortgage financing options (Purchase, Construction, Refinancing, Semi Finished and others).
  • Design Mortgage sales strategies and embed sales culture across the network.
  • Design the annual action plan for the overall Mortgage portfolios and ensure it is executed by the Relationship Managers and the branches.
  • Support the Manager; Mortgage to forecast future market trends and translate these into segment level strategy to create and sustain competitive advantage.
  • Ensure leads generation directly or through branches for all the personal lending products with a key focus on Mortgage finance.
  • Manage the segment sales and revenue with the key focus to increase profitability.
  • Conduct business/sales discussion and negotiations for the purpose of generating relevant business with Stakeholders, prepare business proposals for decision-making to the relevant committees.
  • Ensure continuous product improvement and digitization of Mortgage processes.
  • Be an effective agent of change and role model for Relationship Managers and Branch network.
  • Establish, strengthen, and manage relationships with all the key stakeholders in Mortgage Financing i.e., Real Estate developers as well as at individual official level.
  • Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibilities and ensure targets are achieved as per the approved budget.
  • Monitor and review branch performance on this portfolio to ensure target are met and the quality of the portfolio is maintained.
  • Ensure high level of integrity through compliance, understanding of the loan book, credit policy, and the procedures by Relationship Managers.
  • Work closely with the existing Real estate partners and recruit more strategic partners for the Mortgage loan business while ensuring the relationship is well maintained.
  • Be conversant with policies, procedures and Market trends pertaining to all bank products and services and be able to adapt to change based on technological advancements and customer sophistication.
  • Ensure appropriate and timely submission of reports and timely responses on issues/concerns raised by the branch staff and other assurance providers.
  • Act as a subject matter expert for all branch operations procedures and manage queries and questions on this area.
  • Well - arranged archiving and proper handling of documentation.
  • Training of staff members on matters related to Control & Quality Assurance including and not limited to AML and risk issues.
  • Quality Participation on customer training on product and services as well cross selling.
  • On sample basis, conduct quality/compliance checks of disbursed loans including business and collateral verification monthly.
  • Ensure there is proper handling and archiving of bank documents (safe custody) including adhering to the retention periods set.
Knowledge and Skills:
  • MS application (Excel, Vision, Word, Publisher).
  • Adaptability, building positive working relationships, coaching, continuous learning, contributing to team success, customer focus, Innovation, planning & organizing, work standards.
  • Knowledge of the latest market trends
  • Understanding of mortgage regulations
  • Excellent communication and listening skills.
  • Confidence and presentation skills.
  • Problem solving skills.
  • Understanding and interest in financial/banking products and markets.
  • Ability to explain and handle complex information clearly and simply.
  • Good Credit and analytics skills.
  • Relationship management skills.
Qualifications and Experience:
  • Bachelor's degree in business related studies
  • At least 4 years' experience in banking operations, out of which 3 should be in Relationship Management and/or Portfolio Management.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 16-Apr-2024
Job closing date : 30-Apr-2024

Revenue Assurance Analyst (2 Position(s))

Job Location :
Head Office
Job Purpose:
The role involves reviewing and monitoring of revenue collection mechanisms by identifying and addressing system loopholes, errors, and process weaknesses. It also includes implementing measures to minimize the risk of transactional and system errors.
Main Responsibilities:
    Revenue assurance

  • Conduct daily monitoring of interest income, non-funded income, and interest expense performance.
  • Perform proactive analyses to identify and report potential revenue leakages and escalate any identified issues to product owners for effective collection actions.
  • Perform regular analysis of revenue streams for all business units, identifying risk areas, and introducing new controls where applicable.
  • Initiate corrective measures to control and prevent revenue leakages.
  • Establish alerts on transactions to monitor and track potential leakages, ensuring timely actions are taken to rectify and prevent future losses.
  • Analyze business process changes that may impact the companys ability to identify, monitor, or collect revenue.
  • Verify the accurate implementation of approved prices and perform routine checks to ensure that all prices are accurately charged.
  • Lead and oversee the automation of all charges to reduce revenue leakages.
  • Collaborate with cross-functional teams to validate and reconcile data across multiple systems.
  • Analyze revenue generation per product and evaluate the success of each product and its performance across the network.
  • Conduct analysis and verification of all transactions disputed by customers for refunds.
  • Identify opportunities for process improvement to enhance revenue assurance efficiency.
  • Conduct risk assessments related to revenue processes and implement measures to mitigate identified risks.
  • Collaborate with relevant departments to implement best practices and optimize revenue processes.

    Reporting

  • Prepare monthly reports on revenue leakage, providing strategic commentaries on the mitigation of leakage to realize full revenue across the bank.
  • Prepare ad-hoc revenue assurance reports required by management and supervisors.
  • Provide monthly detailed analysis of the performance of retail products and services.
  • Compile all the revenue leakage reports and communicate the same to relevant departments and branches.
  • Maintain comprehensive documentation of revenue assurance procedures and controls.
Knowledge and Skills:
  • Proficiency in data analysis tools such as Structured Query Language (SQL) or any other data analytics tool. PowerBI or any other visualization tool would be an added advantage.
  • Good knowledge in identifying and addressing revenue leakages.
  • Good understanding of banking products or financial services sector
  • Strong analytical skills with the ability to interpret complex data sets.
  • Good communication skills and the ability to collaborate with cross-functional teams.
Qualifications and Experience:
  • Bachelor's Degree in Computer Science, Statistics, Actuarial Science, Banking and Finance, Economics, Accounting, Financial management and any other related field.
  • At least two years of experience in an analysis related role is preferred.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 23-Apr-2024
Job closing date : 07-May-2024

Senior Manager; Food and Agri Research (FAR) (1 Position(s))

Job Location :
Head Office
Job Purpose:
The Senior Manager for Food and Agri-Research (FAR) will oversee and manage all activities within the Food and Agri-Research unit ensuring efficient and effective execution of thought-leading research projects aimed at enhancing agribusiness financing inside the bank.
The incumbent will play a key role in driving sustainable growth and maximizing the banks impact in agricultural finance and investment.
Main Responsibilities:
  • Strategic Planning - Develop and implement strategic plans to support the growth of agribusiness within the bank, identifying opportunities for market expansion, product development, and client engagement.
  • Research and Analysis - Lead research initiatives from inception to completion to assess market trends, industry dynamics, and emerging opportunities in the agricultural sector, providing insights to inform strategic decision-making.
  • Risk Management - Assess and manage risks associated with agricultural lending and investment activities, developing strategies to mitigate credit, market, and operational risks effectively.
  • Market Intelligence - Monitor industry developments, competitive landscape, and regulatory changes affecting the agricultural sector, providing regular updates and insights to senior management and relevant stakeholders.
  • Partnership Development - Cultivate strategic partnerships with key stakeholders in the agricultural value chain, including government agencies, industry associations, research institutions, and agricultural enterprises, to enhance collaboration and promote shared objectives.
  • Profiling - Lead the representation of NMBs efforts and initiatives in agribusiness financing at pertinent stakeholder events, both locally and internationally.
  • Product Development - Collaborate with cross-functional teams to design and launch innovative financial products and services tailored to the needs of agribusiness clients in respective Agri-value chains.
  • Team Leadership - Provide leadership, guidance, and mentorship to research staff, fostering a collaborative and innovative research environment for easy succession.
Knowledge and Skills:
  • Sound knowledge and understanding of Food and Agribusiness sector.
  • Proven experience in research, with a track record of managing research teams and projects.
  • Experience navigating large and complex organizations, including gaining access to key executives and stakeholders, and successfully managing relationship building dynamics and processes.
  • Demonstrate strong interpersonal, verbal, and written communication skills.
  • Excellent presentation skills that encompass clear, compelling communications
  • Demonstrated passion for research related projects.
  • Demonstrated ability to build and maintain effective relationships with diverse stakeholders.
  • Proficiency in relevant software and tools for data analysis (Basic Excel and Power-point skills are an added advantage)
Qualifications and Experience:
  • Bachelor's degree in Agribusiness, Economics, Statistics, Actuarial Science, or related fields; Masters in Economics or Agribusiness is preferred but not essential
  • 5 to 7 years of experience in Research, Consultancy, Business Development, Project management or Food and Agri Banking.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 23-Apr-2024
Job closing date : 07-May-2024
Position(s)