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Vacancies (7)

INSURANCE SPECIALIST OPERATIONS (2 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
This role involves assessing of risks, underwriting, handling policy issuance, modifications and cancellation ensuring accuracy and compliance with company policies and regulatory requirements.
Main Responsibilities:
  • Evaluate and assess insurance applications for high-risk or unique cases that may not fit standard underwriting criteria.
  • Apply specialized knowledge to underwrite complex or non-standard policies, including those for high-value assets, unique industries, or unusual risks.
  • Analyze extensive data and information to make informed decisions regarding risk acceptance, pricing, and policy terms.
  • Review insurance policies to ensure they align with company guidelines and industry regulations, making necessary adjustments for special cases.
  • Provide guidance and advice to clients regarding special risk insurance solutions and risk management strategies.
  • Pricing and quoting determining appropriate premium rates and providing quotes for standard and non-standard insurance policies.
  • Develop risk mitigation strategies and recommendations to minimize the potential losses associated with high-risk policies.
  • Ensure that underwriting practices comply with industry regulations and company policies.
  • Stay informed about industry trends, emerging risks, and changes in regulations that may affect special risk underwriting.
  • Manage a portfolio of high-risk policies and monitoring their performance, making adjustments as needed.
  • Make underwriting decisions that balance risk and profitability, while providing specialized coverage for unique client needs.
  • Address complex issues and challenges related to special risk underwriting.
  • Be proactive to identify issues and resolve them timely.
  • Assist the bancassurance department when needed
Knowledge and Skills:
  • A comprehensive knowledge on general insurance and life products
  • A comprehensive knowledge on insurance claims
  • Greater understanding of product life cycle
  • Good interpersonal and networking skills
Qualifications and Experience:
  • Bachelor's degree in insurance business, or risk management
  • Any certification course or training in risk management and insurance business is an added advantage.
  • A minimum of 3 years of working experience in insurance business with a reputable company specifically in underwriting, claims and sales of insurance products.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.


    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 13-Mar-2024
Job closing date : 27-Mar-2024

Insurance Specialist; Claims (4 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible for all claims, process, and procedures for both general and life insurance products.

Manage claim payments as per agreed timelines and attend all customer complaints within agreed time. Safeguard bank and client interest by ensuring all valid claims are paid.
Main Responsibilities:
  • Responsible for all life and general insurance claims
  • Administer the embedded life and general insurance claim portfolio.
  • Insurance claim tracking to ensure all claims are paid within agreed TAT.
  • Responsible for the claim procedures on all insurance products
  • Support the claims team and be able to continuously bridge the relationship with insurers claim teams.
  • Proactively identify claim issues and resolve them timely.
  • Manage relationship with customers, branch, and other stakeholders.
  • Responsible for all the obligations of specified person as described on the Bancassurance regulations with regards to claims and customer protection
  • Review the claims submitted and make sure the claims are valid.
  • Responsible for identifying all the risks that may arise to the bank from claim management.
  • Responsible for development of quicker and safe ways of claim settlement
  • Consolidate and prepare monthly reports on claim performance for each insurer.
  • Reconcile on claims paid against what was claimed in numbers and amount.
  • Ensure claims settlement processes are in line with our SLA and based on guidelines.
  • Communicate timely to stakeholders on claims feedback and decisions.
  • Provide support and guidance to customers throughout the claims process.
  • Prioritize and manage multiple claims efficiently to meet deadlines.
Knowledge and Skills:
  • A comprehensive knowledge on Insurance
  • Knowledge on banks products
  • A good understanding of legislation related to banc assurance and channel delivery.
  • Greater understanding of product life cycle
  • Greater understanding on insurance products
  • Greater understanding on claims
  • Understanding of insurance policies, laws, and regulations related to claims.
  • Ability to assess and analyze data to make informed decisions about claims.
  • Precision in reviewing documents and policies to process claims accurately.
  • Clear communication with clients, explaining policies and claim processes.
  • Ability to resolve issues, negotiate settlements, and handle challenging claim situations.
Qualifications and Experience:
  • Bachelor's degree in insurance business, risk management.
  • Any certification course or training in risk management and insurance business is an added advantage.
  • A minimum of 3 years of working experience in insurance business with a reputable company or institution.
  • Underwriting, claims and sales experience on insurance products.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.



    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 12-Mar-2024
Job closing date : 26-Mar-2024

Insurance Specialist; General (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible to provide full support to all stakeholders in all aspects of general insurance this includes selling, underwriting, reporting, and claims.
Main Responsibilities:
  • Provide full support on execution of General insurance strategy.
  • Responsible for renewals across the branch network to ensure 80 of General insurance business is retained.
  • Proactively identify sales prospects and conduct business development activities.
  • Work together with the product team in designing of general insurance products that are relevant to customer's needs.
  • Obtain and review insurance quotations from insurance companies to ensure competitive insurance policies are offered to customers.
  • Provide full support to customers at a time of claim.
  • Manage relationships with customers, branch, and other stakeholders.
  • Ensure all insurance incomes pertaining to General insurance are collected immediately.
  • Monitor performance of new products and provide quarterly progress report.
  • Consolidate and prepare monthly, quarterly sales reports on sales performance for General insurance.
  • Participate fully in all business activities arranged by the bank for cross selling insurance products.
  • Actively build the capacity of branch sales team Zonal RMs and other Bank officers through coaching, mentoring and support.
  • Responsible for underwriting and supervising quotation issuance from the network.
  • Provide technical support to the branches for all issues related to General Insurance.
  • Work with HQ teams to drive sales and promotional campaigns across zones in line with the Bank's policies and procedures.
  • Responsible for all customer complaints regarding General Insurance and resolve them timely.
  • Responsible for underwriting procedures on all general insurance products
  • Assist the line manager to modify procedures and documents relates to policies as may be required from time to time.
  • Provide support to client at the time of claim to ensure SLA is observed for customer satisfaction.
  • To provide system support to branches.
  • Being proactive to identify issues and resolve them timely.
  • Assist on timely insurance renewal follow ups.
  • Adhere with all the bancassurance regulations.
  • Assist other departments when insurance assistance is needed.
Knowledge and Skills:
  • A comprehensive knowledge on Insurance
  • Knowledge on banks products
  • A good understanding of legislation related to banc assurance and bank as whole.
  • Greater understanding of product life cycle.
  • Strong analytical and numerical skills
  • Good interpersonal and networking skills
  • Good marketing skills
Qualifications and Experience:
  • Bachelor's degree in insurance business, risk management.
  • A Master's Degree/Postgraduate in risk management and insurance business or business fields will be an added advantage.
  • Any certification course or training in risk management and insurance business is a highly valued added advantage.
  • A minimum of 3 years working experience in insurance business with a reputable company.
  • Underwriting, claims and sales experience on insurance products.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

    Female candidates and people living with disabilities are strongly encouraged to apply for this position.


    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 06-Mar-2024
Job closing date : 20-Mar-2024

Officer Npl Retail Recovery (1 Position(s))

Job Location :
Head Office
Job Purpose:
To collect and implement recovery strategies by coordinating with branches, Debt collectors, Legal Counsel, and Receiver Managers to recover from non-performing loan exposure.
Main Responsibilities:
  • Responsible for recording the amounts collected, reconciliation including amounts routed in loan recovery and collection accounts and provide report on a monthly basis.
  • Responsible for managing the recovery process by engaging debt collectors/auctioneers through the realization of security through appropriate means.
  • Work with debt collectors/auctioneers and ensure all engagements are followed up and reports are provided on a monthly basis.
  • Ensure that all accounts that are out of order are rectified immediate by communicating with branches, customers via calls, where necessary a meeting can be scheduled to agree on recovery plans, personal field visits where necessary and a letter i.e. issuance of default and demand notice for account managed by the unit (i.e. above 90 days arrears).
  • Review all accounts at risk in Retail portfolio and ensure regular follow up on customers to pay arrears.
  • Support case reviews in order to understand the issues surrounding the case, verify security held, and determine action plan.
  • Check and confirm if all instructions generated have been sent for approval and action with all previously generated instructions affecting the portfolio actioned.
  • Raise settlement requests to champion post discussion with the Line Manager for approval.
  • Ensure that all operational errors previously affecting the accounts have been fixed and raised and escalated if not resolved.
Knowledge and Skills:
  • Business understanding of the Banking credit policies, Insolvency Law, Company Act and BOT regulations.
  • Technical Loan monitoring, recovery procedures
  • Behavioral Attention to detail
Qualifications and Experience:
  • Bachelor's Degree in Banking/Commerce/Accounting/Economics/Finance or other relevant qualifications from a recognized higher learning institution.
  • Banking experience of more than 3 years preferably in Special Asset Management/Business Support, Recovery or Workout Unit in a Commercial Bank

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.


    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Job opening date : 05-Mar-2024
Job closing date : 19-Mar-2024

Product Manager Assets (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible for Asset product development, management and performance for Retail Banking while ensuring product profitability.
Main Responsibilities:
  • Developing, implementing, and managing a compelling Retail banking portfolio of Asset products.
  • Ensure proper communication of new products before public launch, awareness, and training to branches and all key stakeholders.
  • Ensure new products are approved and in line with controls and regulations, customer centric concept and are fairly priced.
  • Monitor, assess and report new products framework and ensure the same is in line with banks projections, targets, and budget.
  • Analyze, manage, and identify all system faults that affect product performance then, suggest areas of improvement, get approvals for improvement, and ensure approved changes/enhancements are implemented within agreed time.
  • Monitor asset product quality by working with key stakeholders to ensure it remains within the acceptable bank's threshold.
  • Play a key role in innovating Retail Banking Asset products.
  • Manage internal relationships with key stakeholders and business partners during introduction of new or existing products in accordance to bank risk appetite as well as customer needs.
  • Regular (Quarterly/Semi-Annually/Annually) competitor review vis-à-vis Retail Asset product offering.
  • Conduct profitability analysis to ensure product performance as per targets.
  • Identify product issues and resolve them timely in a proactive manner.
  • Responsible for products' features enhancements and revamps where need be to ensure that all product features are relevant to customer needs and market competition in the industry.
Knowledge and Skills:
  • A good knowledge of constructing reports, executive summaries, and briefs.
  • Greater understanding of product life cycle
  • Business planning and Project management
  • Communication skills both written and oral
  • Standard Computer skills and good interpersonal and networking skills
  • Negotiation and report writing skills.
  • Presentation, Coaching and Training skills
  • Strong analytical and numerical skills for calculation of statistics, figures, and targets
  • Credit knowledge
Qualifications and Experience:
  • A Bachelor's degree in Business/Accountancy/Economics/Finance or any other related field.
  • Any course or training in product development is an added advantage
  • 5 years' experience in Banking, out of which 3 should be in Credit or Asset product environment.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.



    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 06-Mar-2024
Job closing date : 20-Mar-2024

Senior Business Support Manager Bancassurance (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
This role involves coordinating, strategizing, and ensuring seamless execution of bancassurance technology activities to drive business growth and enhance customer satisfaction.
Main Responsibilities:
    Ensure there is a clear system requirement (technical) for all products/solutions.
  • Review and respond to detailed business requirements specifications to ensure alignment between bancassurance expectations and technology capability.
  • Provide accurate development effort estimates for solutions designed by vendors and internal development teams to assist project managers in project and resource planning.
  • Conduct technical impact analysis of proposed application changes and new system design requests.
  • Quality assurance that the work has been implemented by either external or internal developers is according to the technical design that was approved.
  • Provide detailed system specification document, map business requirements to optimal systems requirements; produce detailed functional/configuration designs/specifications and data architecture to match solution design specifications
  • Collaborate with cross-functional teams to develop and implement strategies to promote bancassurance products/services.
  • Analyze market trends and competitors activities to identify opportunities for business development.
  • Support the sales team by providing product knowledge, training, and marketing materials.
  • Monitor and assess the performance of bancassurance products, identifying areas for improvement.
  • Oversee the administrative aspects related to bancassurance operations, including documentation, compliance, and regulatory requirements.
  • Develop and maintain strong relationships with internal stakeholders, ensuring alignment with overall organizational goals.
  • Document application problems and areas of improvement by discussing and evaluating solutions, procedures and processes with the IT team.
  • Validate results by testing programs with the Innovation lab and product owners/solution owners.
  • Provide reference by writing documentation of all implemented products/solutions.
  • Assist with internal and external communication, improving transparency, and radiating information.
  • Coordinate System training to bancassurance team, ICT Service desk, and respective second-level support ICT unit and Customer Experience.
  • Coordinate User Acceptance Testing (UAT), training and reconciliation process with the business unit, Innovation Lab, and Customer Experience.
Knowledge and Skills:
  • Experience in leading teams as a technical lead.
  • A comprehensive knowledge on insurance claims, general insurance and life products
  • Greater understanding of product life cycle
  • Good interpersonal and networking skills
Qualifications and Experience:
  • Bachelor's degree in insurance business, or risk management
  • A Master's Degree/Postgraduate in risk management and insurance business or business fields will be an added advantage
  • Any certification course or training in risk management and insurance business is an added advantage.
  • A minimum of 5 years of working experience in insurance business with a reputable company specifically in underwriting, claims and sales of insurance products.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.



    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 07-Mar-2024
Job closing date : 21-Mar-2024

Senior Specialist Innovation Lab (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Transforming ideas into market realities through user experience, visons, designs, prototyping, storytelling, customer interaction and product roadmaps and ensuring UI/UX designs which helps define the success of a product.
Main Responsibilities:
  • Receiving concepts from users within/outside the bank and map idea generators with product owners/sponsor
  • Receive, review, ideate, brainstorm and feedback on ideas shared from bank networks
  • Lead and organize concept review panel and refine requirements from products owners' a with wider bank stakeholders.
  • Define customer problems by understanding their needs, wants and what motivates them.
  • Translate the concepts into product/idea viability by taking everything that you know about the user and identify the problems, the potential to make user's lives better.
  • Perform user experience research using Human centered design methodology
  • Carry out product feasibility study on all large digital initiatives
  • Design the User Experience/ User Interface (UX /UI) framework and design prototypes of new solutions/products before actual development to translate the realistic idea into finished products.
  • Test products with the customer to improve usability
  • Create a clear customer journey mapping on all products/ solutions based on the UX/UI prototypes to ensure there is a clear workflow of the products or solutions.
  • Responsible for Research & Development (R&D) for all our products/solutions within the bank
  • Implement a proof of concept (POC) for products within the innovation lab before wider commercialization or market tests.
  • Analyze new offerings, opportunity, improvement from market study on products/solutions working closely with the product owners.
Knowledge and Skills:
  • Business analysis and design experience
  • Comfort with ambiguity and experimentation
  • The ability to work in dynamic conditions, and transition quickly between collaborative and individual work.
  • Innovative and creative
  • Ability to establish and manage structures, processes and standards.
  • Strong planning, organization and documentation skills
  • Excellent research, analytical, and problem-solving skills
  • Ability to conceptualize and systematically work through projects in accordance with a structured methodology.
  • Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
  • Ability to act as a project driver, facilitating the achievement of required tasks
  • Ability to work effectively within a team
  • Coaching, leading and motivation skills
  • Ability to priorities, meet deadlines and work under pressure
Qualifications and Experience:
  • Bachelor's Degree in a relevant field in Information Systems/ Business Management/ Marketing/ Marketing Statistics, /Accounting & Finance or equivalent
  • Human Centered Design certification will be an added advantage
  • 3-5 years of experience in product design/ product development or Innovation department
  • Experience in product development/research and or innovation team in finance/banking/telecom industry will be an added advantage



    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.



    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 13-Mar-2024
Job closing date : 27-Mar-2024
Position(s)