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Vacancies (7)

Business Analyst (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible for gathering and analyzing business requirements, supporting solution delivery, and driving process improvement initiatives, also ensures that all recommended solutions are data-driven, risk-informed, and aligned with strategic goals.
Main Responsibilities:
  • Gather (Elicit), analyze, validate and document detailed business, functional and non-functional requirements from stakeholders.
  • Facilitate workshops, interviews, and process reviews with users to identify opportunities for system enhancements and process optimization.
  • Translate business requirements into clear specifications and use cases for system development and process improvement.
  • Collaborate with system developers, architects, and vendors to ensure proposed solutions meet business expectations and compliance requirements
  • Manage stakeholder expectations and facilitate consensus across cross-functional teams.
  • Conduct regular engagement meetings to communicate project status, clarify requirements, and gather feedback.
  • Prepare business cases, project charters, and detailed analysis reports to support decision-making.
  • Develop process documentation, workflow diagrams, and standard operating procedures.
  • Produce post-implementation reports and track key performance indicators (KPIs) to measure success.
  • Use quantitative and qualitative data to identify trends, gaps, and opportunities for improvement.
  • Analyze business processes, operational data, and customer feedback to support business recommendations.
  • Present findings and insights to stakeholders with visual dashboards, graphs, or summary reports.
  • Develop test cases, coordinate user acceptance testing (UAT), and ensure all requirements are validated before go-live.
  • Support change management by facilitating training, knowledge transfer, and user onboarding sessions.
  • Participate in process reviews and recommend improvements based on root cause analysis and feedback.
  • Keep abreast of market trends, industry standards, and emerging technologies to propose innovative solutions.
Knowledge and Skills:
  • Ability to map, model, and improve current business processes using tools such as BPMN or Visio.
  • Proficient in capturing and translating complex business needs into clear, testable functional and non-functional requirements.
  • Skilled in developing test cases, coordinating User Acceptance Testing (UAT), and supporting quality assurance processes.
  • Proficiency in business analysis tools (e.g., MS Excel, Power BI, Visio, Jira, Confluence, SQL).
  • Ability to approach problems systematically and think through complex scenarios to recommend actionable solutions.
  • Strong verbal and written communication skills to engage with both technical teams and business stakeholders.
  • Meticulous in documentation, analysis, and testing to ensure quality and completeness in all deliverables.
Qualifications and Experience:
  • Bachelors degree in Business Administration, Information Systems, Computer Science, Finance, or a related field.
  • Hands-on experience in managing stakeholders, facilitating workshops, and translating business needs into actionable insights.
  • At least 2 - 3 years' experience in business analysis, preferably within banking, fintech, or a consulting environment.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 14-May-2025
Job closing date : 28-May-2025

Manager; Branch Control & Quality Assurance (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
To provide leadership and guidance to Branches to ensure that controls are effectively implemented, risks are mitigated, and the entire processes are in conformity with the Bank's approved policies and procedures, regulatory requirements and other directives/ circulars
Main Responsibilities:
  • Lead a diverse team of Branch Control and Quality Assurance officers in assigned Zone to act as first lines of defense in upholding compliance to policies and procedures, relevant laws, and regulations.
  • Review the bank's controls for compliance with internal standards, applicable laws, regulations and lead the implementation and execution of Enterprise Risk Management.
  • Assist in developing and leading the implementation of Risk Assessment programs that ensure controls, compliance and audit risks are appropriately identified, assessed, and mitigated.
  • Engage appropriate business units to identify Business risks and determine a plan to address those risks.
  • Follow up, tracking and ensure closure of actions that have been agreed in Bank wide Committees with the attention of Head; Retail Governance and Controls
  • Provide guidance and technical advice on Policies and Procedures, relevant laws, and regulations to Branch Network and Management.
  • Assist in administering the NMB Code of Conduct and review to ensure effective management of all Conduct Risks.
  • Provide advice, training, and awareness to Branch Control and Quality Assurance officers on all matters relating to NMB Code of Conduct.
  • Monitor and follow up all issues identified by other assurance providers (BOT, External Audit, Internal Audit, Risk and Compliance) to ensure closure and non-recurring of such issues.
  • Monitor branch expenses in respective Zone to ensure they are in line with cost principles.
  • Perform regular and periodical visits in branches to assess the effectiveness, compliance to requirements, validate issues closed and determine trainings needs to address the Controls and Quality Assurance gaps.
  • Conduct performance assessment of Branch Control and Quality Assurance Officers as per agreed objectives.
Knowledge and Skills:
  • Leadership skills, Business understanding, Customer Service minded, Risk awareness, Initiative-taker, Proactive & knowledgeable on current financial industry trends
  • Good understanding of ERM framework with strong knowledge on internal controls
  • Policy development and control design
  • Strong understanding of banking Acts, BoT regulations and risk management principles
  • Reporting and documentation skills
  • Clear communication and reporting / coaching / training skills and Analytical Skills
  • Ability to analyze data and review processes
Qualifications and Experience:
  • Bachelor's Degree Business related field
  • At least 5 years' experience in Internal Controls, Audit, Compliance or regulatory oversight.


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.


    Only shortlisted candidates will be contacted.
Job opening date : 12-May-2025
Job closing date : 26-May-2025

Relationship Manager; Financial Institutions & Correspondent Banking (1 Position(s))

Job Location :
Head Office
Job Purpose:
To manage all financial institutions dealing directly or indirectly with the bank including those working with Trade finance, payments, treasury, and any other department within the bank.
Main Responsibilities:
  • Manage the different type of loans from overseas DFI's and negotiate contracts with any DFI
  • Review FI credit limits and prepare Credit Analysis (CAs) proposals for new/renewals of FI portfolios.
  • Coordinate AML/KYC Due Diligence on all FI clients with compliance department including yearly renewals of the same.
  • Act as a liaison between the bank and Counterparty banks
  • Maintain constant touch with counterparty banks through customer calls by way of meeting/ telephone calls/ e-mail etc.
  • Canvas new business from correspondents and other financial institutions and follow through with regular updates.
  • Address high level complaints /queries related to the counterparty banks which are not resolved by Remittances, Trade, Treasury, Reconciliation departments etc.
  • Suggest new banks to open Nostro accounts depending on the needs of NMB.
  • Manage the local banks portfolio from a relationship perspective, deal with their limit requests and propose limits in the treasury and trade business.
  • Manage meeting requests by banks and coordinate/ arrange meetings with them be it local or international.
  • Manage the Trade Finance limits we have with International Banks and negotiate better terms and higher limits with them while working with Trade on ensuring fair allocation of business to the banks.
  • Manage multiple competing priorities and thrive in a fast-paced and challenging environment
Knowledge and Skills:
  • Thorough knowledge of International Banking services and products
  • Knowledge of International Financing arrangements especially related to Development Financial institutions financing.
  • Sound understanding of IFRS especially related to banking environment
  • Good knowledge of Treasury products and services as well as back-office operations.
  • Sound understanding of Financial Institutions credit.
  • Knowledge of political, economic and regulatory environments in the banking industry.
  • Strong knowledge of Trade Finance, Payments, Treasury and Capital market activities.
  • Understanding of Syndication arrangements is a bonus.
  • Ability to analyze qualitative and quantitative information
  • Solid written and oral communication skills and ability to work both independently and collaboratively within a team on a wide variety of projects
  • Ability to multi-task, work successfully under pressure, and effectively manage time and workload
  • Outstanding critical thinking skills with the ability to solve unstructured problems
  • Attention to detail
  • Organization skills and Innovative
  • Business awareness and Adaptability
  • Business development
  • Relationship management skills
  • Team player
Qualifications and Experience:
  • Bachelor's degree in Banking, Finance, Accounting, Business administration or related fields.
  • Professional qualification i.e. CPA or ACCA is an added advantage
  • Minimum of 5 years' demonstrated experience in working in a Financial Institutions role covering Treasury/ Transaction banking or Raising funding from different Financial Institutions especially DFI.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 09-May-2025
Job closing date : 23-May-2025

Senior Manager; Finance & Control (Re-advertised) (1 Position(s))

Job Location :
Head Office
Job Purpose:
Responsible for accurate recording and reporting of financial transactions, Cost analysis, budgeting, budgetary control and efficiency and effectiveness in payment process.
Main Responsibilities:
  • Manage accounting operations including general management, accounts payable, accounts receivable, Cost analysis and month/year end process.
  • Control financial resources to ensure all financial transactions, systems and procedures comply with local and international regulations, accounting principles, and standards.
  • Manage a system of accounts in order to ensure accurate recording and reporting of financial transactions.
  • Financial forecasting and stakeholder engagement to ensure accurate and timely delivery of Head Office budget.
  • Budgetary monitoring and control to ensure Head Office expenditures are within the approved budget.
  • Manage payment systems for goods and services in order to ensure timely payment of Head Office related vendors' invoices and staff claims.
  • Timely resolution of queries and complaints from Head Office as per the agreed Turnaround Time including GL access and requests for refunds/reversals.
  • Closely follow up on receivables accounts (Intercompany, government and others) to clear outstanding items on time to avoid provision for loss.
  • Review and recommend changes in financial processes and accounting policies to enhance internal controls in Finance. This includes proper management of the Finance Risk register to ensure efficiency and effectiveness in internal controls.
  • Ensure staff understand the context of their role in relation to the department and NMB's strategy.
  • Manage the performance of staff including objective setting, reviewing, and appraising performance.
  • Assess and monitor training and development needs of the staff.
  • Ensure staff have the resources they require to perform their work.
  • Provide expertise and advice to management on financial related matters and impact of local and international financial reporting standards.
  • Manage relationships with internal and external stakeholders to ensure satisfactory delivery of standard services.
  • Perform any other duties related to Financial Control as may be assigned from time to time by the bank's management.
Knowledge and Skills:
  • Understanding of financial control and management and the application of the bank's products, policies, and procedures.
  • Technical Financial Control and management, computer applications (Word, Excel, Access, and ERP systems)
  • Behavioural Building a Successful Team, Communication, Delegation, Formal Presentation, Managing Work, Work Standards.
Qualifications and Experience:
  • Bachelor's degree in Accounting, Auditing, Banking, Business administration/management, Economics, Finance or related fields.
  • Professional qualification in accounting (CPA/ACCA)
  • A minimum of 8 years' experience in Financial Control and Reporting with at least 5 years in a managerial role.

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 14-May-2025
Job closing date : 28-May-2025

Senior Specialist; Operational Risk Incident Management, Analytics & MI (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible for managing the end-to-end incident management process, ensuring timely identification, reporting, and analysis of operational risk events across the bank.

Monitoring and analyzing risk incidents, preparing insightful risk analytics, and generating management information (MI) reports.
Main Responsibilities:
  • Ensure operational risk events are reported accurately, completely, and in a timely manner as per operational risk event guidelines. Analyze root causes, assess resolution effectiveness, and recommend control enhancements to prevent recurrence.
  • Oversee loss reporting processes, ensuring that financial and operational losses arising from risk events are accurately captured, categorized, and analyzed. Identify trends, root causes, and recommend corrective actions to minimize future losses and strengthen control measures.
  • Facilitate product risk assessments for new and existing banking products to ensure appropriate risk controls are in place.
  • Coordinate exception reporting, ensuring all deviations are identified, analyzed, escalated, and mitigated.
  • Provide detailed Operational risk reports, management information (MI), Insights and analytics to senior management and relevant committees.
  • Assist the Secretariat for the Product Approval Committee (PAC) by preparing risk-related documentation, capturing meeting minutes, and ensuring decisions are documented and implemented.
  • Engage and collaborate with stakeholders across all three Lines of Defense to strengthen risk controls and governance.
  • Conduct risk management assurance reviews to assess the effectiveness of risk controls, policies, and frameworks.
  • Perform data analysis to identify emerging trends, root causes, and areas requiring enhanced controls.
  • Facilitate and deliver risk management training to business units, zonal risk specialists, and key stakeholders to ensure risk awareness, risk culture and policy adherence.
  • Support reputational risk management by managing the identification and escalation of potential risks to the bank's brand and public perception. Both in HQ and Across the zones.
  • Develop, update, and implement risk policies in alignment with the organization's enterprise risk management framework.
  • Maintain a risk culture within the bank by promoting awareness, risk-based decision-making, and proactive risk management approaches.
  • Conduct risk management assurance reviews to assess the effectiveness of risk controls, policies, and frameworks
Knowledge and Skills:
  • Enterprise Risk Management
  • Operational risk management frameworks and methodologies
  • Risk reporting, analytics, and management information (MI)
  • Incident and exception management principles
  • Product risk assessment and lifecycle risk management
  • Branch risk management and control effectiveness assessment
  • Governance structures and stakeholder management within risk functions
  • Emerging risk trends and their impact on banking operations
  • Data analytics and information risk management.
  • Strong analytical and problem-solving skills
  • Risk data analysis and interpretation
  • Stakeholder management and engagement
  • Effective communication, report writing and presentation
  • Decision-making and critical thinking
  • Training and facilitation skills
  • Leadership and people management skills, including the ability to influence and coach
  • Ability to manage multiple priorities
  • Detail-oriented with strong research and analytical skil
Qualifications and Experience:
  • University Degree in Banking, Finance, Business Administration, Information Technology or a related field
  • A certification in risk, assurance and/or any related field will be an added advantage
  • Minimum of 4 years of experience in Assurance, Risk management within a Banking, Financial services or audit and consulting environment
  • Hands-on experience with risk reporting, Data Analysis, Risk control assessments, and incident management
  • Experience in working with cross-functional teams and managing risk across multiple business units
  • Prior exposure to risk assurance reviews and stakeholder coordination
  • Experience in facilitating risk training programs and promoting a strong risk culture within an organization


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 14-May-2025
Job closing date : 28-May-2025

Specialist; Technology Control (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Responsible for identifying, assessing, mitigating, and monitoring technology-related risks across all technology functions and ensuring compliance with relevant regulations and internal policies.
Main Responsibilities:
  • Establish and maintain a comprehensive technology risk management framework that aligns with the banks risk appetite, industrial best practice, and regulatory requirements.
  • Coordinate the identification, assessment, and analysis of all technology-related risks across the organization.
  • Plan and execute cybersecurity assurance reviews and assessments across various domains.
  • Contribute to the development, testing, and maintenance of business continuity and disaster recovery plans for IT systems.
  • Evaluate the design and operating effectiveness of cybersecurity controls following relevant frameworks, standards (e.g., ISO 27001, NIST CSF), and regulatory requirements.
  • Ensure the timely closure of all audit findings and prevent recurring issues.
  • Develop, implementing, maintaining, and regularly reviewing essential technology policies, procedures, standards, guidelines, and practices.
  • Collaborate with internal and external auditors by providing requested documentation, evidences, and facilitating walkthroughs. Track and follow up on implementing audit/risk reviews, recommendations, and management action plans to address control weaknesses and compliance gaps.
  • Assist in the management of technology-related compliance initiatives and projects.
  • Maintain accurate and up-to-date documentation related to technology controls, risk assessments, and compliance activities.
  • Prepare regular reports on the status of technology controls and identified risks Collaborate with IT teams and other stakeholders to ensure that privacy compliance requirements are integrated into technology processes and systems.
  • Support the organizations efforts to comply with specific standards such as ISO 27001, PCI DSS, or other relevant certifications.
Knowledge and Skills:
  • Understanding of IT control frameworks and methodologies (e.g., COBIT, ITIL, ISO 27001).
  • Strong knowledge of Cybersecurity risks and controls.
  • Knowledge of Technology Risk Management.
  • Good understanding of IT processes and technologies.
  • Knowledge of data privacy regulations and best practices.
  • Strong planning and organizing skills
  • Time management skills
  • Ability to communicate pleasantly and confidently with change management stakeholders both orally and in writing.
  • Demonstrates strong analytical, problem-solving, coordination, and decision-making abilities.
  • Be a team player who motivates and educates other team members/stakeholders.
  • Ability to interact with all levels of management, staff, and vendors
Qualifications and Experience:
  • Degree in Computer Science / Information Technology/Computer Engineering.
  • Certification in Technology risk management, preferably CISA
  • Certification on CRISC, CDPSE, CGEIT, CompTIA Security is added advantage.
  • Other Project and Change management certifications.
  • 2 years of experience in Risk Management.
  • 2 years of experience in IT risk audits in a major Financial or professional institution


    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.

    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 05-May-2025
Job closing date : 19-May-2025

Usage and Retention Manager; Digital Sales (1 Position(s))

Job Location :
Head Office, Hq
Job Purpose:
Create NMB Digital customer base management strategy for NMB bank and delivery thereof through various customer value management activities and initiatives.
Main Responsibilities:
  • Analyse customer data for insights to implement and execute a customer value management strategy to maximise customer lifetime value and the contribution of the customer base to overall services revenue.
  • Lead the business transformation to embed CVM and data driven decision-making principles and culture across the organization.
  • Support the implementation of all CVM campaigns e.g. upsell NMB customers to transact more, cross-sell NMB into the other services, inactivity and churn management campaigns, real time contextual trigger campaigns.
  • Customer insight analysis
  • End-to-end campaign management in terms of operations & execution
  • Creation & execution of campaigns within the agreed timelines
  • Collaborate with product owners and other stakeholders for gathering requirements and translating them into campaigns after doing a feasibility check and preparation of business requirement specification (BRS)
  • Campaign configuration, User Acceptance Testing (UAT), business rules validation, prioritization, launch and post launch monitoring
  • Collaborate closely with internal and external(vendors), support teams to ensure campaigns are running as expected as well as facilitating fixing any technical issues affecting ongoing campaigns within agreed SLAs
  • Support the availability of data for reporting of CVM campaigns and initiatives performance
  • Create/maintain all campaign related documentation (Briefs, Change logs, Business Cases, UAT documents, BRS)
  • Maintain processes, templates, and other documents that support best practices
  • Regular review of campaign platform, capabilities, integrations, and channels with technical/business steams to give recommendation on future enhancements and improvements to support business needs
  • Implement and manage a holistic blueprint for campaign management & fulfilment by scoping out the datamart layer all the way to the fulfilment layer.
  • Integrate output through campaign management, charging and fulfilment platforms, by translating CVM objectives to IT / Technical teams.
Knowledge and Skills:
  • In-depth knowledge of bank alternative channels business, understanding of banked and unbanked customer base, market segments, pricing, products & services,
  • Knowledge of government policies relating to banking, BOT regulations, -bank policies & procedures.
  • A proven self-starter with ability to work under high pressure environment.
  • A results driven team player with a willingness and ability to work in a dynamic working environment.
  • Problem-solving; Project management; Data analysis skills.
  • Strong communication, presentations, and negotiation skills.
  • Data Analytics Knowledge (Languages)
    - SQL language
    - SAP analytics tools (especially SAP Webi)
    - Strong knowledge on Microsoft Excel
    - Python/R programming language will be of an added advantage
Qualifications and Experience:
  • Bachelor's Degree / Computer Science/Computer Engineering/Statistics/Economics/Finance/IT/ or related field
  • MBA or any Master's degree in Business related field is an added advantage.
  • 4 years working experience in similar environment
  • Telecom Usage &Retention experience is an added advantage

    NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.


    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

    Only shortlisted candidates will be contacted.
Job opening date : 09-May-2025
Job closing date : 23-May-2025
Position(s)